Hotel Operations Supervisor
Il y a 3 mois
About the Role
We are seeking a dedicated and experienced Hotel Operations Supervisor to support our Director in overseeing the daily operations of our establishment. You will play a vital role in ensuring smooth and efficient service delivery, contributing to revenue growth, and maintaining high standards across all areas.
Key Responsibilities
- Collaborate with the Director to develop and implement operational strategies that enhance guest satisfaction and drive business success.
- Monitor financial performance, analyze key metrics, and identify opportunities for cost optimization and revenue enhancement.
- Supervise and mentor a team of staff members, fostering a positive and productive work environment.
- Oversee the delivery of exceptional customer service, addressing guest inquiries and resolving issues promptly and effectively.
- Ensure compliance with safety and hygiene regulations, maintaining a clean and secure environment for guests and staff.
Ideal Candidate Profile
- Proven leadership skills with experience in managing teams within the hospitality industry.
- Strong analytical and problem-solving abilities, with a keen eye for detail.
- Excellent communication and interpersonal skills, capable of building rapport with guests and staff alike.
- A results-oriented individual with a commitment to delivering exceptional service standards.
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