Network Operations Team Lead
il y a 1 jour
The Network and UC team is a global entity that spans across various regions, enabling the management of cross-regional topics. As the Network Operations Team Lead, you will be involved in the operation of the global network strategy and will be accountable for managing the high-availability network infrastructure and associated operational services in line with the agreed Service Level Targets.
Key Responsibilities
- Team Leadership
- Direct supervision of Network & UC Operations team members
- Defines the skills and talents for Network engineers team members
- Responsible for the overall training and development for Network engineers team members
- Provide direction and leadership to build process-focused, cross-functional team
- Manage scheduling, workload, and operational work streams to optimize service delivery
- Address technical and non-technical escalations
- Incident and Event Management
- Responsible for ensuring efficient resolution of incidents & problems through people, process, and technology, based on ITIL process.
- Provide timely, accurate, and effective communication on service impacting events.
- Work with vendors on issue resolution and communications.
- In liaison with the IT customer Care team, improvement tickets and service request management & escalation process.
- Enterprise Monitoring
- Responsible for the process to effectively monitor all services that ensure compliance with standards, best practices, and SLAs.
- Report on key metrics of availability, incident resolution, and service delivery performance, through close Service Level Agreements (SLA) definition & follow up.
- Responsible for toolsets required to provide event management services.
- Continuous Improvement
- Provides leadership, technology guidance, and mentors others throughout their respective technical domain
- Ensure that the networking system runs efficiently without interruption.
- Ensure CMDB data consistency.
- Lead network life cycle management.
- Manage and document Standards, Policies, Processes, sites architecture for the Network and UC.
- Perform regular process improvement reviews to ensure ongoing optimization.
- Contribute to audit findings, related to network, remediation.
- Coordinate monthly clean up process of the monitoring tool.
- Generates processes to ensure appropriate WAN, LAN, device privileges, and access are granted, ensuring data integrity and security is met.
- Work with others to create, develop, and maintain business continuity and contingency plans, including disaster recovery plans, communication, and escalation plans, and emergency operations plans and business continuity plans.
- Administrative Tasks
- Perform maintenance & licenses follow up & renewal process.
- Have a close follow up on bills and spending.
- In liaison with Network operation Manager, contribute to vendors management & relationship.
Qualifications & Experience
Essential
- University degree in the field of IT and telecommunications systems
- Fluent English (spoken, written, read)
- 3 to 5 years experience managing telecommunication engineers and staff
- Previous managerial experience in worldwide environment
- Working technical knowledge of current network hardware, protocols, and standards, including IP, Ethernet, Cisco Wifi, Palo Alto firewalls, and Global Protect VPN client, Palo Alto Prisma, Forcepoint URL filtering, BGP, MPLS, SDWAN, SASE, ...
- Experience working in a team-oriented, collaborative environment
- Ability to learn from other experienced team members
Desirable
- Experience of working within a culturally diverse global company
- Experience in cloud networking architecture
Skills & Person Specification
Leads self & Leads others
- Strong ability to convey related information to non-technical end-users in a way that provides understanding and visibility.
- Spirit of synthesis
- Flexible working hours to accommodate diverse geographic locations
- Safety-oriented and driven, leading by example on all matters on safety
Communicates & Collaborates
- Strong verbal and written communication skills
- Interpersonal and collaborative skills
- Ability to proactively communicate detailed information to management, co-team members, and project team
- Ability to drive the changes
- Ability to thrive in an international and multi-cultural context
Delivers results
- Strong organizational, resource management, and planning skills
- Problem-solving ability with a rigorous mindset
- Superior analytical mindset
Drives improvement
- Keen attention to detail
- Continuous improvement mindset
and
Permanent-
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