Global Bio-Specimen Management Solutions Expert
il y a 3 jours
We are seeking a highly skilled Customer Support Engineer to join our team at Azenta Life Sciences. The successful candidate will perform various customer support activities, including installation, modification, repair, and preventive maintenance of our equipment and systems.
About UsAzenta Life Sciences is a global leader in the life sciences space with headquarters in Burlington, MA, and offices and operations worldwide. We offer unparalleled capabilities in automated bio-sample management solutions and genomic services for the industry's top pharmaceutical, biotech, academic, and healthcare institutions globally.
Responsibilities- Perform basic/routine customer support activities, such as installation, modification, repair, and preventive maintenance of Azenta's equipment and systems at customer sites.
- Interface with customers to ensure contract Service Level Agreements (SLAs).
- Submit reports, such as Service and Status Reports, on all support activities as defined and required.
- Productively react to changing priorities such as tool or line down and escalations.
- Fluent in English.
- Proficient with use of a PC, Windows, and DOS-based Operating Systems.
- Oracle experience highly beneficial.
- Readiness to be on-call occasionally or work on holidays or weekends.
- International flair in a matrix-organized global group.
- ~ Company Car or Car Allowance.
- ~ Home Office Allowance.
- ~ Generali Health Insurance.
- ~ 25 days vacation.
A competitive salary of $80,000 - $110,000 per annum, depending on experience, reflects the demands of this role and the expertise you'll bring to the position.
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