ITSM Technical Expert
il y a 3 semaines
We are seeking an experienced IT Service Management (ITSM) Technical Expert to join our team at RED Global.
About the RoleThis is a key position that requires a strong background in ITSM, with expertise in integration and configuration of various platforms.
Key Responsibilities- Design and implement integrated solutions for ITSM platforms.
- Configure and optimize ITSM tools such as EasyVista, ServiceNow, JIRA, etc.
- Develop and maintain technical documentation and knowledge base.
- Collaborate with cross-functional teams to identify and resolve technical issues.
- 4+ years of experience in ITSM, with expertise in integration and configuration.
- Prince2 certification preferred.
- ITIL V3 or V4 Foundation certification is a plus.
- EasyVista Foundation / Service Apps certification required.
- Strong programming skills in SQL, HTML, CSS, JavaScript.
We offer a competitive salary range of $80,000 - $110,000 per year, depending on experience.
About RED GlobalRED Global is a leading provider of innovative solutions in the field of IT service management. We pride ourselves on delivering high-quality services and support to our clients.
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