ITSM Technical Expert

il y a 3 semaines


Paris, Île-de-France RED Global Temps plein
Job Overview

We are seeking an experienced IT Service Management (ITSM) Technical Expert to join our team at RED Global.

About the Role

This is a key position that requires a strong background in ITSM, with expertise in integration and configuration of various platforms.

Key Responsibilities
  • Design and implement integrated solutions for ITSM platforms.
  • Configure and optimize ITSM tools such as EasyVista, ServiceNow, JIRA, etc.
  • Develop and maintain technical documentation and knowledge base.
  • Collaborate with cross-functional teams to identify and resolve technical issues.
Requirements
  • 4+ years of experience in ITSM, with expertise in integration and configuration.
  • Prince2 certification preferred.
  • ITIL V3 or V4 Foundation certification is a plus.
  • EasyVista Foundation / Service Apps certification required.
  • Strong programming skills in SQL, HTML, CSS, JavaScript.
What We Offer

We offer a competitive salary range of $80,000 - $110,000 per year, depending on experience.

About RED Global

RED Global is a leading provider of innovative solutions in the field of IT service management. We pride ourselves on delivering high-quality services and support to our clients.


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