Bilingual Emergency Response Coordinator
il y a 2 jours
Job Summary
We are seeking a highly skilled and bilingual Emergency Response Coordinator to join our Sewer Services team at Select Assistants. As a key member of our operations team, you will be responsible for managing emergency calls, dispatching technicians, and providing exceptional customer service to our clients.
Key Responsibilities:
- Emergency Call Handling: Answer emergency calls from clients, gather critical information, and create service tickets in our system.
- Technician Dispatch: Ensure technicians are dispatched promptly and follow up to guarantee timely issue resolution.
- Customer Communication: Provide clear and professional updates to both clients and technicians, setting proper expectations and managing the process effectively.
- Lead Generation: During slower periods, contribute to lead generation activities, potentially assisting with business development initiatives to support company growth.
- Customer Relationship Building: Confidently communicate with new customers to close deals and promote our services.
Requirements:
- Bilingual Skills: Fluency in English and Spanish is essential for communicating with a diverse client base.
- Organizational Ability: Strong organizational skills and initiative are key to managing emergency operations efficiently.
- Calm Under Pressure: Exceptional communication skills with the ability to remain calm when handling distressed customers.
- Tech Savvy: Comfortable using software and technology for communication and tracking.
- Experience in Plumbing: Previous experience in the plumbing industry or similar is a plus, but not mandatory.
- Customer Service or Dispatch Experience: Experience in customer service or dispatching is highly preferred, particularly in emergency services.
What We Offer:
- Great Work Culture: A dynamic and supportive work environment that values teamwork and employee growth.
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