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Emergency Response Specialist
Il y a 3 mois
Join our dynamic team at Select Assistants as we seek a dedicated Emergency Services Coordinator to play a vital role in our utility services operations. This position requires a reliable individual who can manage urgent situations effectively, particularly during off-hours, including evenings, weekends, and holidays. Your capacity to maintain composure in high-pressure scenarios will be essential for ensuring smooth operations during critical incidents.
Position Overview
Key Responsibilities:
- Respond to urgent client inquiries, gather crucial information, and document details in our service management system.
- Quickly mobilize field teams and ensure that follow-up actions lead to timely and effective resolutions.
- Provide clients and internal stakeholders with clear and prompt updates throughout the incident management process.
- During quieter periods, assist in lead generation initiatives and contribute to marketing communication strategies.
- Engage with prospective clients, guiding them through our service offerings and fostering their commitment to our solutions.
Candidate Profile
Essential Qualifications:
- Exceptional organizational skills paired with a proactive approach.
- Proficient in both English and Spanish, with strong verbal and written communication abilities to effectively engage with stakeholders.
- Excellent communication skills, with the ability to remain calm and composed during emergencies.
- Experience in the security industry or related fields is advantageous but not mandatory.
- Comfortable using technology and familiar with communication platforms.
- Self-driven and capable of working independently while thriving under pressure.
This position is designed for an individual who excels in managing urgent situations while maintaining professionalism in stressful environments. We are eager to welcome a candidate who is ready to contribute significantly to our team.
Benefits of Joining Us:
- A role that provides extensive learning opportunities.
- Prospects for career advancement and professional development.
- Involvement in team leadership opportunities.
