Loans and Corporate Trust Client Service Manager

il y a 4 semaines


Paris, Île-de-France HSBC Temps plein
About the Role

At HSBC, we're a trusted international organisation with a global customer base of around 39 million customers worldwide through a network that covers 62 countries and territories.

In Europe, our ambition is to become the leading international wholesale bank and we need talent like you to help us meet our ambition.

We're looking for a skilled and experienced professional to join our team as a Loans and Corporate Trust Client Service Manager. As a key member of our team, you will be responsible for providing exceptional client service and support to our clients in the syndicated loan market.

Key Responsibilities
  • Work closely with internal teams to ensure the onboarding and closing of deals is professionally executed and that potential operational issues are flagged and addressed in advance.
  • Build and develop relationships with clients, act as an advocate for the client within HSBC, and be the main point of contact for escalation of issues.
  • Display a strong client service work ethic, ensuring that customer requirements are understood, and that our requirements and processes are explained.
  • Manage the non-operational aspects of deals, including the deal closing process, managing amendments, waivers, and consent with internal and external parties.
  • Provide advice and guidance to junior members of the team and Operations where required, and act as an escalation point for local management.
Requirements
  • Minimum 3-5 years' experience in a comparable role, with a strong understanding of the Syndicated Loan Market.
  • Fluent in French and English – must be able to communicate verbally and in writing in both languages.
  • Understanding of primary syndication and capital markets.
  • Client-focused, with a proven record of commitment to excellent customer service.
  • Able to work in a pressurised environment and manage priorities effectively.
  • Strong time management and presentation skills.
What We Offer
  • We'll help you progress your career, including access to development programmes, mentoring, and coaching, as well as world-class training through HSBC University.
  • You can work your way and will have a say in when, where, and how you and your team flexibly work together.
  • Our flexible benefits will give you financial security, including employer-funded pension, holiday vouchers based on your reference tax income.
  • We'll give you a huge range of resources that support your mental, physical, and social well-being, including free access to Headspace app, health checks, and 5 weeks paid vacation.
  • You'll have opportunities to work internationally - this can be your place to start and branch out to anywhere we have offices.


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