Logistics Operations Coordinator

il y a 1 mois


Paris, Île-de-France GuestReady Temps plein

About GuestReady

We are a leading short-term rental management and hospitality company, providing exceptional services to property owners and guests worldwide. With a strong presence in the UK, France, Portugal, Spain, and the UAE, we are committed to revolutionizing the short-term rental industry through innovative technology and a passion for hospitality.

Job Summary

We are seeking a highly skilled Logistics Operations Coordinator to join our team in Paris. As a key member of our operations team, you will be responsible for coordinating and managing our day-to-day operations, ensuring seamless execution of our business strategies and exceptional customer satisfaction.

Key Responsibilities

  • Operational Management: You will oversee the coordination and management of our daily operations, including supervising teams on the ground, planning tasks, managing reservations, coordinating check-ins and check-outs, and resolving operational issues.
  • Process Improvement: You will work closely with our internal teams to identify opportunities to improve processes and operational efficiency, implementing new procedures, tools, and strategies to optimize our operations and ensure customer satisfaction.
  • Quality Management: You will be responsible for implementing and monitoring quality standards to ensure a high-quality service for our customers, including overseeing the cleaning of accommodations, inspecting compliance with cleanliness standards, and resolving quality issues reported by customers.
  • Team Management: You will work with our Director of Operations for France to restructure our operational teams, optimizing all processes and finding the best structure for our business.
  • Customer Relations: You will work closely with our customer service team to manage customer queries and issues, ensuring that they receive prompt and quality support.
  • Reporting and Analysis: You will prepare regular reports on operational performance, key performance indicators, and market trends, using this data to analyze results, identify potential problems, and propose improvement solutions.

Preferred Experience

  • A 2/3-year degree in Logistics, Supply Chain, or a related field, with previous experience in operations and logistics.
  • An appetite for dynamic environments with a strong operational dimension.
  • Organized and able to manage your time effectively.
  • An entrepreneurial spirit and ability to learn quickly.
  • Clear and precise communication, even on complex technical subjects.
  • Dynamism with an outgoing personality and a proactive attitude.
  • Fluency in French is essential, and a good level of English is necessary.

Diversity and Inclusion

GuestReady is proud to be an equal opportunity employer, committed to providing an environment of mutual respect and inclusion to our teams worldwide. We value the unique talents of all our people, with different personal experiences and points of view. We do not accept any discrimination on the basis of race, color, gender, religion, sexual orientation, disability, age, culture, and warmly welcome applications from members of underrepresented groups.



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