Operations Performance Specialist
il y a 3 semaines
At Withings, we're dedicated to empowering individuals to take control of their health.
We're passionate about creating innovative products that make a positive impact on people's lives. Our connected devices, such as scales, watches, and blood pressure monitors, are used by millions worldwide.
Our goal is to revolutionize the way people manage their health through cutting-edge products and services. The Customer Care team plays a vital role in achieving this mission.
The Operations Performance Specialist will be responsible for driving transformation projects, deploying tools, and identifying areas for improvement. Key responsibilities include:
- Documenting Customer Care processes to identify pain points
- Collaborating with the data team to launch and execute projects that positively impact key performance indicators (KPIs)
- Acting as a project manager to coordinate internal teams and ensure project success
- Supporting CS managers with process tools and data questions
- Driving a customer-centric mindset within the company
Requirements:
- Proven experience in managing complex projects within a data-driven organization, preferably in Customer Care or project management
- Strong collaboration and communication skills, with the ability to inspire others and build strong relationships across departments
- Ability to make informed decisions, considering all alternatives and risks, with a customer-centric mindset
- Excellent communication and interpersonal skills in English and French
- Proficiency in project management tools, such as Jira, Notion, or Asana
- Experience with Zendesk and SQL is a plus
Benefits:
- Join a pioneering company in the connected health industry, recognized for its innovative products and services
- Contribute to ambitious projects that shape the future of healthcare
- Be part of an international team, with opportunities for growth and development
- Enjoy a range of benefits, including stock options, a company restaurant, and discounts on cultural and sports activities
- Participate in the Withings Med Academy, attending lectures by healthcare professionals to enhance your knowledge
- Collaborate with passionate colleagues and celebrate shared successes
We value diversity, equity, and inclusivity, recognizing that a diverse team is essential for innovation and success.
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