Operations Performance Specialist

il y a 3 semaines


IssylesMoulineaux, Île-de-France Withings Temps plein

At Withings, we're dedicated to empowering individuals to take control of their health.

We're passionate about creating innovative products that make a positive impact on people's lives. Our connected devices, such as scales, watches, and blood pressure monitors, are used by millions worldwide.

Our goal is to revolutionize the way people manage their health through cutting-edge products and services. The Customer Care team plays a vital role in achieving this mission.

The Operations Performance Specialist will be responsible for driving transformation projects, deploying tools, and identifying areas for improvement. Key responsibilities include:

  • Documenting Customer Care processes to identify pain points
  • Collaborating with the data team to launch and execute projects that positively impact key performance indicators (KPIs)
  • Acting as a project manager to coordinate internal teams and ensure project success
  • Supporting CS managers with process tools and data questions
  • Driving a customer-centric mindset within the company

Requirements:

  • Proven experience in managing complex projects within a data-driven organization, preferably in Customer Care or project management
  • Strong collaboration and communication skills, with the ability to inspire others and build strong relationships across departments
  • Ability to make informed decisions, considering all alternatives and risks, with a customer-centric mindset
  • Excellent communication and interpersonal skills in English and French
  • Proficiency in project management tools, such as Jira, Notion, or Asana
  • Experience with Zendesk and SQL is a plus

Benefits:

  • Join a pioneering company in the connected health industry, recognized for its innovative products and services
  • Contribute to ambitious projects that shape the future of healthcare
  • Be part of an international team, with opportunities for growth and development
  • Enjoy a range of benefits, including stock options, a company restaurant, and discounts on cultural and sports activities
  • Participate in the Withings Med Academy, attending lectures by healthcare professionals to enhance your knowledge
  • Collaborate with passionate colleagues and celebrate shared successes

We value diversity, equity, and inclusivity, recognizing that a diverse team is essential for innovation and success.



  • Issy-les-Moulineaux, Île-de-France Withings Temps plein

    Unlock Your Potential in HealthcareAt Withings, we're revolutionizing the way we take care of our health through innovative products and services. As an Operations Performance Specialist, you'll play a crucial role in enabling prevention, screening, and support for chronic diseases.Key Responsibilities:Collaborate with the data team to identify, launch, and...


  • Issy-les-Moulineaux, Île-de-France Withings Temps plein

    About the RoleWe are seeking a highly skilled Operations Performance Specialist to join our Customer Care team at Withings. As a key member of our team, you will play a critical role in driving transformation projects, deploying/improving tools, identifying pain points, and driving satisfaction.Key ResponsibilitiesUnderstand and document Customer Care...


  • Issy-les-Moulineaux, Île-de-France Withings Temps plein

    About the RoleWe are seeking a highly skilled Operations Performance Specialist to join our Customer Care team at Withings. As a key member of our team, you will play a critical role in driving transformation projects, deploying/improving tools, identifying pain points, and driving satisfaction.Key ResponsibilitiesUnderstand and document Customer Care...


  • Issy-les-Moulineaux, Île-de-France Withings Temps plein

    About the RoleWe are seeking a highly skilled Operations Performance Specialist to join our Customer Care team at Withings. As a key member of our team, you will play a critical role in driving transformation projects, deploying/improving tools, identifying pain points, and driving satisfaction.Key ResponsibilitiesUnderstand and document Customer Care...


  • Issy-les-Moulineaux, Île-de-France Withings Temps plein

    At Withings, we strive to empower individuals to take control of their health.We are passionate about creating innovative and user-friendly products that seamlessly integrate into daily life; our connected scales, hybrid watches, blood pressure monitors, sleep monitors, and other devices are used by millions worldwide.Our mission is to revolutionize health...


  • Issy-les-Moulineaux, Île-de-France Withings Temps plein

    At Withings, we strive to empower individuals to take control of their health through innovative products and services.We are dedicated to creating user-friendly and intuitive solutions that seamlessly integrate into daily life, from connected scales to hybrid watches and blood pressure monitors.Our mission is to revolutionize the way people manage their...


  • Issy-les-Moulineaux, Île-de-France Withings Temps plein

    Unlock the Power of Customer CareAt Withings, we're passionate about empowering people to take control of their health. As a key member of our Customer Care team, you'll play a vital role in driving transformation projects, deploying/improving tools, and identifying pain points to drive satisfaction.Key Responsibilities:Document and analyze Customer Care...


  • Issy-les-Moulineaux, Île-de-France Pigier Performance Paris Temps plein

    Spécialiste en Communication et OrganisationPigier Performance Paris recherche un(e) stagiaire pour un poste de Spécialiste en Communication et Organisation. Le stagiaire sera chargé de :Créer des affiches et des newsletters pour promouvoir les activités du centreCoordonner la diffusion des éléments de communicationSuivre la mise en place de la...

  • F&B Operations Specialist

    il y a 1 semaine


    Issy-les-Moulineaux, Île-de-France Accor Temps plein

    Job OverviewAt the 25hours Hotel The Royal Bavarian, we're seeking a skilled F&B Operations Specialist to join our team. As a key member of our operations team, you'll play a vital role in ensuring the smooth day-to-day functioning of our food and beverage services.


  • Issy-les-Moulineaux, Île-de-France Saur EUROPE Temps plein

    Job OverviewThe Operations and Inventory Specialist will lead the activities and performance of the supply chain via local managers, managing logistics teams on a day-to-day basis. This role requires a strong understanding of purchasing, logistics, and supply businesses and issues, as well as the ability to anticipate and drive change.Key...


  • Issy-les-Moulineaux, Île-de-France Withings Temps plein

    At Withings, we strive to empower individuals to take control of their health through innovative products and services.We are passionate about creating user-friendly and intuitive solutions that make a positive impact on people's lives.The Customer Care team plays a vital role in providing exceptional support to our users and driving business growth through...

  • Laundry Operations Specialist

    il y a 2 semaines


    Issy-les-Moulineaux, Île-de-France Accor Temps plein

    Accor is seeking a skilled Laundry Operations Specialist to join our team at MGallery Nairobi Gigiri. In this role, you will be responsible for ensuring the highest standards of laundry and dry-cleaning operations, following hotel procedures and protocols.Key Responsibilities:Attend to all laundry and dry-cleaning operations, adhering to hotel standards and...


  • Issy-les-Moulineaux, Île-de-France CANAL+ Group Temps plein

    Description du poste : Nous recherchons un spécialiste en analyse de données pour rejoindre notre équipe au sein de la Direction Financière. Vous serez chargé de développer des outils de suivi et de modélisation pour améliorer la performance du parc abonnés France et le chiffre d'affaires du groupe. Vous travaillerez en étroite collaboration avec...


  • Issy-les-Moulineaux, Île-de-France Accor Temps plein

    Job Title: Mixology Operations SpecialistJob Summary:This position is responsible for ensuring the smooth operation of the mixology division, guaranteeing efficiency and high standards of operations in the outlet.Key Responsibilities:Provide bar-related trainings for the service team.Upsell or promote all specials advertised in the outlet, while promoting...


  • Issy-les-Moulineaux, Île-de-France Edenred Temps plein

    At Edenred, we're committed to innovation and excellence. In our Finance Direction, we're seeking an EPM Specialist to play a key role in deploying and optimizing EPM toolsAs an EPM Specialist, you will be responsible for:Interacting with finance teams to analyze and synthesize finance requirementsTranslating business needs into technical outcomesSetting up,...


  • Issy-les-Moulineaux, Île-de-France Accor Temps plein

    Job SummaryWe are seeking a highly organized and detail-oriented Financial Operations Specialist to join our team at Accor. As a key member of our finance department, you will be responsible for processing payroll, managing employee databases, and ensuring accurate time-keeping records.Key ResponsibilitiesProcess payroll for the hotel on a weekly basis and...


  • Issy-les-Moulineaux, Île-de-France Groupe Rocher Temps plein

    Pour accompagner l'expansion de Petit Bateau, nous recherchons un spécialiste en contrôle de gestion doté d'une expertise en analyse de performance, en gestion des ressources et en gestion des coûts. En tant que membre de l'équipe de Groupe Rocher, vous serez chargé de développer et d'analyser les indicateurs de performance clés (KPI)...

  • Building Operations Specialist

    il y a 3 semaines


    Issy-les-Moulineaux, Île-de-France Accor Temps plein

    Job SummaryWe are seeking a highly skilled and experienced Building Operator to join our team at the Hamilton Princess & Beach Club. As a key member of our Princess Team, you will be responsible for ensuring the smooth operation of our luxury urban resort's facilities and systems.Key ResponsibilitiesProvide exceptional guest service while supporting fellow...

  • Operations Director

    il y a 1 mois


    Issy-les-Moulineaux, Île-de-France Accor Temps plein

    Job Title: Director of OperationsAt Mövenpick Resort Phan Thiet, we are seeking a highly skilled and experienced Director of Operations to join our team. As a key member of our management team, you will be responsible for planning and managing the overall operations of the hotel to achieve customer satisfaction and quality service while meeting/exceeding...

  • Operations Director

    il y a 1 mois


    Issy-les-Moulineaux, Île-de-France Accor Temps plein

    Job Title: Director of OperationsAt Mövenpick Resort Phan Thiet, we are seeking a highly skilled and experienced Director of Operations to join our team. As a key member of our management team, you will be responsible for planning and managing the overall operations of the hotel to achieve customer satisfaction and quality service while meeting/exceeding...