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Product Experience Support Engineer
Il y a 2 mois
Akeneo, the Product Experience company, is seeking a skilled Support Engineer to join our growing team in Nantes. As a Support Engineer, you will be part of the Product department and will be responsible for providing exceptional support to our clients and partners.
Key Responsibilities- Investigate highly technical issues and requests from clients and partners
- Deliver fantastic support experiences to our customers
- Dive deep into logs, code, infrastructure configurations, and other relevant data to identify the root cause of issues
- Improve your skillset through training and exposure to other programming languages featured in Akeneo products
- Contribute to the ongoing success of the Support team and help your teammates grow their skills
- 1-2 years of experience in application development or level 3 technical support
- Good knowledge of PHP and comfort with SQL
- Comfort with Linux, VMs, and containerized applications
- Fluency in English and ability to communicate with native speakers at a professional level
- Top-notch 8-week onboarding programme for new teammates
- Competitive package and complementary health insurance
- Flexible working hours and hybrid setup (up to 3-4 days per week working from home)
- 33 days paid leave if you are the second parent (instead of 28 days)
- Massage sessions offered regularly and at a reduced price
- Choose between MacOS or Linux
- Personal remote allowance to maximize your home office environment
- Professional Development
- Perks & Discounts
- Receive a 50% discount on the transportation pass of your choice
- Comité Social et Economique: advantages and deductions on cultural activities, entertainment etc.
- Take advantage of our company crèche whether you need a nursery spot (subject to availability), emergency childcare, or care for Wednesdays and school vacations
- Employee Volunteering program: give back to the community with two days per year dedicated to supporting the charities of your choice
