Risk and Fraud Expert
il y a 6 jours
About Adyen
At Adyen, we provide payments, data, and financial products in a single solution for customers like Meta, Uber, H&M, and Microsoft. Our goal is to be the financial technology platform of choice.
Our Culture
We create an environment with opportunities for our people to succeed, backed by the culture and support to ensure they are enabled to truly own their careers. Our teams are motivated individuals who tackle unique technical challenges at scale and solve them as a team.
The Role
We are looking for a highly motivated and hands-on Risk & Fraud manager for our Paris office. You will handle all requirements of the Card Schemes as stated in the Rules and Regulations of the applicable Card Schemes, with regard to Risk and Chargeback Programs. You will be Adyen's subject matter expert providing best practices to our merchant base on their risk estate.
Your Responsibilities
- Monitor fraud and chargeback levels for the EMEA portfolio and provide proactive notifications to the wider Risk Team, merchants, and partners.
- Communicate guidance related to risk and chargebacks to merchants and internal teams.
- Understand card scheme rules/regulations and internal procedures that affect risk, fraud, and dispute processing.
- Communicate and collaborate with the French issuers when necessary.
- Support merchants leveraging our Adyen Risk solution Revenue Protect to optimize authorization rates while maintaining low fraud levels.
- Generate reports and insights regarding chargebacks and fraud.
- Analyze payment data to discover anomalies and trends for fraud and chargeback prevention.
- Work with the Amsterdam product and development teams in order to generate platform enhancements that can assist in fraud prevention and mitigation.
- Support our migration toward a new version of our risk solution. Train our teams and merchants to improve their understanding of shopper risk and create autonomy and stickiness.
- Work with the global Risk Managers on collaborated projects.
Your Profile
- Minimum of 5 years experience working in data, fintech, or consulting firm.
- You are able to work in an independent way and have a high level of self-motivation, always looking for ways to improve and make our processes more efficient.
- You are able to face multiple requests, prioritize, and solve them on your own.
- You have excellent communication skills and manage to build trust with internal and external stakeholders.
- You have excellent analytical skills and you are at ease with databases (experience with Looker or other BI tools).
- You are willing to travel to our offices locally in Paris and in other countries across the globe.
- This role is hybrid with a minimum requirement for 3 days in the office.
- Native/Very fluent in French and business English are mandatory.
- Knowledge of payments/frauds/chargebacks is a plus.
- Experience in handling system migration and machine learning tools is a plus.
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