Risk & Fraud Manager
il y a 4 semaines
About Adyen
Adyen is a leading financial technology platform that provides payments, data, and financial products to businesses like Meta, Uber, H&M, and Microsoft. We are a team of motivated individuals who tackle unique technical challenges at scale and solve them as a team.
Job Description
We are looking for a highly motivated and hands-on Risk & Fraud manager for our Paris office that will work as part of a Global team. The successful candidate will handle all requirements of the Card Schemes as stated in the Rules and Regulations of the applicable Card Schemes, with regard to Risk and Chargeback Programs.
Key Responsibilities
- Monitor fraud and chargeback levels for the EMEA portfolio and provide proactive notifications to the wider Risk Team, merchants, and partners.
- Communicate guidance related to risk and chargebacks to merchants and internal teams.
- Understand card scheme rules/regulations and internal procedures that affect risk, fraud, and dispute processing.
- Communicate and collaborate with the French issuers when necessary.
- Support merchants leveraging our Adyen Risk solution Revenue Protect to optimize authorization rates while maintaining low fraud levels.
- Generate reports and insights regarding chargebacks and fraud.
- Analyze payment data to discover anomalies and trends for fraud and chargeback prevention.
- Work with the Amsterdam product and development teams in order to generate platform enhancements that can assist in fraud prevention and mitigation.
- Support our migration toward a new version of our risk solution.
- Train our teams and merchants to improve their understanding of shopper risk and create autonomy and stickiness.
- Work with the global Risk Managers on collaborated projects.
Requirements
- Minimum of 5 years experience working in data, fintech, or consulting firm.
- Ability to work in an independent way and have a high level of self-motivation, always looking for ways to improve and make our processes more efficient.
- Ability to face multiple requests, prioritize, and solve them on your own.
- Excellent communication skills and ability to build trust with internal and external stakeholders.
- Excellent analytical skills and ability to work with databases (experience with Looker or other BI tools).
- Willingness to travel to our offices locally in Paris and in other countries across the globe.
- This role is hybrid with a minimum requirement for 3 days in the office.
- Native/Very fluent in French and business English are mandatory.
- Knowledge of payments/frauds/chargebacks is a plus.
- Experience in handling system migration and machine learning tools is a plus.
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