Technical Solutions Engineer
il y a 2 jours
We are a global SaaS business delivering a rare combination of growth and profitability. Our mission is to break down silos and solve complexity in the cloud age by enabling digital transformation, cloud migration, and infrastructure monitoring of our customers' entire technology stacks.
Built by engineers, for engineers, Datadog is used by organizations of all sizes across a wide range of industries. We champion professional development, diversity of thought, innovation, and work excellence to empower continuous growth.
Job Summary:We are seeking a highly skilled Technical Solutions Engineer to join our team. As a Technical Solutions Engineer, you will engage with customers via multiple channels to identify and resolve technical support requests while continuing to educate our clients on the use of the platform.
You will reproduce technical issues, dive into Datadog's 400+ integrations, and become demo certified to lead product demos to customers. You will also participate in product conversations with internal teams based on feedback from client interactions and train as a highly knowledgeable specialist in one or more Datadog product area(s).
Responsibilities:- Engage with customers via multiple channels to identify and resolve technical support requests.
- Reproduce technical issues and dive into Datadog's 400+ integrations.
- Become demo certified and lead product demos to customers.
- Participate in product conversations with internal teams based on feedback from client interactions.
- Train as a highly knowledgeable specialist in one or more Datadog product area(s).
- CS/Engineering major and/or Bootcamp graduate.
- Active contribution to open-source projects and the Engineering Community.
- Self-motivated, detail-attentive, and have a desire for continuous learning.
- A critical thinker who defaults to a client-centric approach.
- An effective written and verbal communicator.
- A tinkerer with some programming experience and a basic knowledge of Linux.
We are an Affirmative Action and Equal Opportunity Employer and are proud to offer equal employment opportunity to everyone regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity, veteran status, and more.
We also consider qualified applicants regardless of criminal histories, consistent with legal requirements.
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