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Technical Solutions Engineer
Il y a 2 mois
We are seeking a highly skilled Technical Solutions Engineer to join our team at Datadog. As a Technical Solutions Engineer, you will be responsible for engaging with customers via multiple channels to identify and resolve technical support requests while continuing to educate our clients on the use of the platform.
Key Responsibilities- Engage with customers via multiple channels (ticketing system, live chat, and screensharing tools) to identify and resolve technical support requests
- Reproduce technical issues and dive into Datadog's 400+ integrations
- Become demo certified and lead a product demo to customers
- Participate in product conversations with internal teams based on feedback from client interactions
- Train as a highly knowledgeable specialist in one or more Datadog product area(s)
- CS / Engineering major and/or Bootcamp graduate
- Active contribution to open-source projects (code, bug reports, etc.) and the Engineering Community (Meetups, etc.)
- Self-motivated, detail-attentive, and have a desire for continuous learning
- A critical thinker who defaults to a client-centric approach
- An effective written and verbal communicator
- A tinkerer with some programming experience and a basic knowledge of Linux
- Able to work a rotating schedule that requires weekend availability
Datadog is a global SaaS business, delivering a rare combination of growth and profitability. We are on a mission to break down silos and solve complexity in the cloud age by enabling digital transformation, cloud migration, and infrastructure monitoring of our customers' entire technology stacks.
Built by engineers, for engineers, Datadog is used by organizations of all sizes across a wide range of industries. Together, we champion professional development, diversity of thought, innovation, and work excellence to empower continuous growth.
Join us and become part of a collaborative, pragmatic, and thoughtful people-first community where we solve tough problems, take smart risks, and celebrate one another.
