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Food and Beverage Cashier

Il y a 2 mois


IssylesMoulineaux, Île-de-France Accor Temps plein

Job Summary:

We are seeking a highly skilled and experienced Customer Service Representative to join our team as a Cashier in our Food and Beverage department. As a Cashier, you will be responsible for providing exceptional customer service, handling cash transactions, and maintaining a clean and organized workspace.

Key Responsibilities:

  • Prepare daily cashiering forms and operational reports
  • Count and handle cash effectively, efficiently, and with integrity, following established accounting procedures
  • Maintain complete knowledge of menus, specials, and menu items
  • Regularly check with the culinary team for non-availability items
  • Answer phone calls promptly and efficiently, using the correct greeting
  • Carry out proper cashiering procedures by standards
  • Maintain a clean, neat, and orderly order taker cabin throughout service
  • Prepare all necessary operational materials in the order taker cabin and pantry areas
  • Report any guest comments to the superior and complete guest preference sheets
  • Communicate with internal and external customers in a polite, courteous, and constructive manner
  • Learn and adhere to safety, sanitation, and hygiene policies
  • Participate in internal training and necessary meetings
  • Maintain good working relationships with colleagues and other departments
  • Actively promote the services and facilities of the Hotel
  • Report any deviations from set standards and procedures to the Manager
  • Maintain complete knowledge of all F&B services, outlets, hotel services, features, and hours of operation
  • Control and maintain delivery timing within standards

Requirements:

  • Average reading, writing, and oral proficiency in English
  • Must be well-presented and professionally groomed at all times
  • Able to count and handle cash effectively and efficiently
  • Good communication and customer contact skills; good problem resolution skills
  • Basic F&B product knowledge
  • Team player with strong interpersonal skills and attention to detail
  • Qualification must be a minimum of secondary education
  • Minimum 1-year food and beverage serving experience
  • Previous cashiering experience