Food and Beverage Director
Il y a 2 mois
Key Responsibilities:
- Develop and implement effective outlet budgets and forecasts to ensure revenue and expenditure alignment.
- Analyze and submit monthly reports to identify deviations from business plan goals and provide recommendations for improvement.
- Participate in management meetings to review progress towards achievement of business plan goals and develop annual business plans for the outlet.
- Design and implement profit enhancement programs in collaboration with the kitchen and marketing departments, and prepare post-promotion reports for the Director of Food and Beverage.
- Implement and maintain control measures to ensure that food and beverage costs, productivity, labor costs, and operating supply costs for the outlet are in line with budget.
- Conduct daily departmental briefings to ensure that all pertinent information is well received by team members.
- Supervise team members to ensure that all tasks assigned or required in the outlet are carried out on time and according to instruction and departmental standards.
- Build strong relationships with guests and regular patrons, remembering individual preferences to extend personalized service.
- Handle guests' complaints and comments tactfully and efficiently.
- Manage all administration work related to cashier/bar operations and company policies.
- Maintain departmental communication logs and updated notice boards.
- Monitor equipment and stock levels to prevent shortages that impact operations and guest satisfaction.
- Ensure that the outlet and back-of-house areas meet F&B sanitation and hygiene standards.
- Maintain complete knowledge of all food and beverage services, contents, preparation methods, outlets, and hotel services/features.
- Implement health, safety, and security procedures in the outlet.
- Attend all briefings, meetings, and trainings assigned by management.
- Perform proper handovers and communication to the next shift.
- Assist other food and beverage outlets during peak times or as required.
- Interview, select, and recruit outlet employees.
- Identify and develop team members with potential.
- Conduct performance reviews with the team.
- Monitor team members' appearance, attitude, and degree of professionalism.
- Develop, conduct, and maintain all staff training programs for team members, focusing on their development needs and providing new skills to meet the changing needs of the business.
- Prepare weekly staff schedules, considering anticipated business, operating budgets, and service standards.
- Prepare payroll and gratuity reports.
- Conduct monthly departmental meetings to provide information to team members, obtain their feedback, rectify operation issues, and provide a regular forum for department communication.
- Secondary/High school education.
- Additional certification(s) in Food and Beverage will be an advantage.
- Good reading, writing, and oral proficiency in English language.
- Ability to speak other languages and basic understanding of local languages will be an advantage.
- Minimum 2 years of relevant experience in a similar capacity.
- Good working knowledge of MS Excel, Word, and PowerPoint.
- High degree of professionalism with sound human resources management and business acumen capabilities.
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