Lead IT Support Specialist

il y a 1 semaine

Paris, Île-de-France American University of Paris Temps plein
Job Title: Lead IT Support Technician

About the Role:

The Lead IT Support Technician position is a key member of the Information Technology Services (ITS) team at the American University of Paris. This role assists staff, faculty, and students with technical support of computers, applications, and related technology.

Key Responsibilities:

  • Provide first-line helpdesk support to AUP users, assisting them in person, via phone, email, chat, and remote connection.
  • Diagnose and resolve technical issues with desktop computers, peripheral equipment, and software.
  • Install and configure new hardware and software, and perform routine maintenance tasks.
  • Work with the IT support team and System Administration staff to determine and resolve problems received from clients.
  • Develop and maintain comprehensive documentation of standard client computing processes.
  • Test and troubleshoot policies and configurations applied on laptops and workstations.
  • Follow standard procedures to apply, remove, and amend access rights on IT resources.

Requirements:

  • 3-5 years of experience providing technical support services.
  • Experience with LAN/WAN networks.
  • Strong computer skills, including knowledge of computer hardware, software, local area network, and peripheral equipment.
  • Working knowledge of operating systems, with emphasis on Windows and Mac OS environments.
  • Self-motivated, autonomous, hardworking, good analytical, diagnostic, and problem-solving skills.

Working Conditions:

  • The physical demands described are representative of those that must be met by an employee to successfully perform the essential functions of this job.

Other Requirements:

  • IT Education: Bac +2 minimum: BTS/BUT/Licence or equivalent combination of education and experience.
  • Must be fluent in both English and French and have valid working papers for the EU.
  • Excellent customer service and teamwork skills are needed.
  • Ability to frequently lift and carry hardware and supplies, between campus buildings, weighing up to 20 Kilos.

  • Lead IT Support Specialist

    il y a 3 semaines

    Paris, Île-de-France The American University of Paris Temps plein

    Job SummaryThe American University of Paris is seeking a highly skilled and experienced IT Support Specialist to join our team. As a Lead IT Support Technician, you will be responsible for providing technical support to staff, faculty, and students, ensuring the smooth operation of our computer systems and networks.Key ResponsibilitiesProvide first-line...

  • IT Support Specialist

    il y a 3 jours

    Paris, Île-de-France A&O IT Group. Temps plein

    About the RoleWe are seeking a highly skilled IT Support Specialist to join our team at A&O IT Group. As a key member of our global team, you will be responsible for providing top-notch technical support to our clients, ensuring their IT systems run smoothly and efficiently.Key ResponsibilitiesHandle Incidents and Service Requests, providing timely and...

  • IT Support Specialist

    il y a 4 jours

    Paris, Île-de-France IT-XY GmbH Temps plein

    IT Support TechnicianSignaturit Group is a pioneering company in the field of secure digital transactions, serving over 250,000 customers across 40 countries. Our electronic signature and digital identification solutions enable users to sign over 78 million documents digitally.About UsWe have a strong presence in Madrid, Barcelona, Valencia, and Paris,...

  • IT Support Specialist

    il y a 2 jours

    Paris, Île-de-France IT-XY GmbH Temps plein

    IT Support TechnicianSignaturit Group is a pioneering company that is revolutionizing the way businesses operate through secure digital transactions. With over 250,000 customers in more than 40 countries, we provide electronic signature and digital identification solutions that enable users to sign over 78 million documents digitally.About UsWe have offices...

  • IT Support Specialist

    il y a 4 jours

    Paris, Île-de-France IT-XY GmbH Temps plein

    IT Support TechnicianSignaturit Group is a pioneering company in the field of secure digital transactions, serving over 250,000 customers across 40 countries. Our electronic signature and digital identification solutions enable users to sign over 78 million documents digitally.About UsWe have offices in Madrid, Barcelona, Valencia, and Paris, working...

  • IT Support Specialist F/H

    il y a 1 mois

    Paris, Île-de-France FED IT Temps plein

    Position: As an IT Support Specialist, you will serve as the primary contact for users, ensuring the seamless operation of office technology, collaborative platforms, and computer systems through effective ticket management (no hotline involved).Assist internal personnel with hardware and software issues.Oversee networking and internet connectivity setups...

  • IT Support Specialist

    il y a 1 semaine

    Paris, Île-de-France Sweep Temps plein

    IT Support SpecialistWe are seeking an experienced IT Support Specialist to join our team at Sweep, a sustainability data management platform. As an IT Support Specialist, you will play a critical role in managing and optimizing IT assistance to support seamless operations.Key Responsibilities:Provide daily IT support to internal users, ensuring quality of...

  • Technical Support Specialist

    il y a 3 semaines

    Paris, Île-de-France FED IT Temps plein

    Job Title: Technical Support SpecialistJob Summary:FED IT is seeking a highly skilled Technical Support Specialist to join our team. As a Technical Support Specialist, you will be responsible for providing technical assistance and support to our clients in the Auvergne-Rhône-Alpes region.Key Responsibilities:Assist clients with hardware and software...

  • IT Support Specialist

    il y a 1 semaine

    Paris, Île-de-France D-ploy GmbH Temps plein

    IT Support SpecialistD-ploy GmbH is a leading IT and Engineering Solutions company with a strong presence in the EMEA region and the USA.We are seeking a skilled IT Support Specialist to join our team. As an IT Support Specialist, you will be responsible for providing on-demand 'eyes and hands' for equipment locally installed but centrally handled.Key...

  • IT Support Specialist

    il y a 2 jours

    Paris, Île-de-France BCIC Swiss Temps plein

    Job Title: IT Support SpecialistWe are seeking a highly skilled IT Support Specialist to join our team at BCIC Swiss GmbH. As an IT Support Specialist, you will be responsible for providing technical support and assistance to our employees and clients.Key Responsibilities:Install, upgrade, support, and troubleshoot XP, Windows 7, Windows 8.1, Windows 10,...

  • IT Support Specialist

    il y a 1 semaine

    Paris, Île-de-France Sweep Temps plein

    {"title": "IT Support Specialist", "description": "Join Our Team as an IT Support SpecialistWe are seeking a highly skilled IT Support Specialist to join our team at Sweep, a sustainability data management platform. As an IT Support Specialist, you will play a critical role in managing and optimizing IT assistance to support seamless operations.As a key...

  • IT Support Specialist

    il y a 1 semaine

    Paris, Île-de-France Sweep Temps plein

    {"title": "IT Support Specialist", "description": "Join Our Team as an IT Support SpecialistWe are seeking a highly skilled IT Support Specialist to join our team at Sweep, a sustainability data management platform. As an IT Support Specialist, you will play a critical role in managing and optimizing our IT assistance to support seamless operations.As a key...

  • IT Support Lead

    il y a 1 semaine

    Paris, Île-de-France Asana Temps plein

    IT Support LeadAsana is seeking an experienced IT Support Lead to join our EMEA region team. This role will play a critical part in representing Asana IT in the EMEA region, supporting our offices and users based in Dublin, London, Reykjavík, Paris, Munich, and Warsaw.Key Responsibilities:Function as the "Voice of the Region" for EMEA, partnering with...

  • IT Support Lead

    il y a 1 semaine

    Paris, Île-de-France Asana Temps plein

    IT Support Lead Job DescriptionAsana is seeking an experienced IT Support Lead to join our EMEA region team. As a key member of our IT team, you will play a critical role in representing Asana IT in the EMEA region, supporting our offices and users based in Dublin, London, Reykjavík, Paris, Munich, and Warsaw.Key Responsibilities:Function as the "Voice of...

  • IT Support Lead

    il y a 1 semaine

    Paris, Île-de-France Asana Temps plein

    IT Support Lead Job DescriptionAsana is seeking an experienced IT Support Lead to join our EMEA region team. As a key member of our IT team, you will play a critical role in representing Asana IT in the EMEA region, supporting our offices and users based in Dublin, London, Reykjavík, Paris, Munich, and Warsaw.Key Responsibilities:Function as the "Voice of...

  • IT Support Specialist

    il y a 1 semaine

    Paris, Île-de-France IT-XY GmbH Temps plein

    IT Support TechnicianSignaturit Group is a pioneering company in the field of secure digital transactions, revolutionizing the way businesses operate. With a presence in over 40 countries, we provide cutting-edge electronic signature and digital identification solutions, enabling users to sign over 78 million documents digitally.We have a strong presence in...

  • IT Support Specialist

    il y a 1 jour

    Paris, Île-de-France BCIC Swiss Temps plein

    Job Title: IT Support SpecialistBCIC Swiss GmBH is seeking a highly skilled IT Support Specialist to join our team in Le-Creusot, Bourgogne. As an IT Support Specialist, you will be responsible for providing first/second level contact and problem resolution for customer issues.Key Responsibilities:Provide timely communication on issue status and...

  • IT Support Specialist

    il y a 4 jours

    Paris, Île-de-France BCIC Swiss Temps plein

    IT Support Specialist Job DescriptionWe are seeking a highly skilled IT Support Specialist to join our team at BCIC Swiss GmBH. As an IT Support Specialist, you will be responsible for providing technical support and assistance to our employees and customers.Key Responsibilities:Provide first and second-level technical support and problem resolution for...

  • IT Support Lead

    il y a 5 jours

    Paris, Île-de-France Asana Temps plein

    Job Title: IT Support LeadWe are seeking an experienced IT Support Lead to join our team in Dublin, Ireland. As a key member of our IT department, you will be responsible for providing technical support to our users across the EMEA region.Key Responsibilities:Provide technical support to users via phone, email, and ticketing systemManage system access and...

  • IT Support Specialist

    il y a 5 jours

    Paris, Île-de-France D-ploy GmbH Temps plein

    IT Onsite SupportD-ploy GmbH is a leading IT and Engineering Solutions company with a strong presence in the EMEA region and the USA.We are seeking a skilled IT Support Specialist to join our team. As an IT Support Specialist, you will be responsible for providing on-demand 'eyes & hands' for equipment locally installed but centrally handled.Key...