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Customer Engagement Coordinator
Il y a 2 mois
Position: Customer Engagement Coordinator
We are seeking a committed professional to become a part of our expanding organization as a Customer Engagement Coordinator. In this position, you will collaborate with a team of five, ensuring an exceptional customer experience and satisfaction. Your primary responsibility will be to assist families during challenging times by delivering outstanding service. Key responsibilities include:
- Managing incoming and outgoing communications: understanding caller needs, evaluating requests, and offering suitable solutions
- Overseeing floral arrangements and memorial book deliveries
- Guaranteeing customer satisfaction, including monitoring online reviews
- Providing knowledgeable support to families
- Tracking defined performance indicators
- Working alongside internal teams to develop effective solutions
Qualifications:
-- Minimum Bac +2 education with proven experience in customer service
-- Excellent interpersonal skills and strong listening capabilities
If you possess a startup mentality, high energy, and a desire to thrive in a vibrant, fast-paced environment, consider joining our team at ISCOD. We provide competitive remuneration based on qualifications and experience, along with comprehensive training.
About ISCOD:
We specialize in various fields including Alternative and Digital Marketing, Human Resources, Communication, Sales and Customer Relations, Management, Real Estate, Web Development, and more. Our educational programs range from Bac+2 to Bac+5 levels, available in e-learning and apprenticeship formats.
