Service Delivery Specialist
Il y a 2 mois
We are seeking a highly skilled Service Delivery Specialist to join our team at Amadeus. As a key member of our Service Delivery & Support France department, you will be responsible for overseeing the company's telecommunications expenses, managing videoconferencing systems, and providing support for data center operations and workplace services IT needs.
Main ResponsibilitiesThe successful candidate will be accountable for:
- Operational Run management: Responsible for the Business Continuity of all services within their scope, coordinating a team for incident resolution, problem management, and effective application of global standard processes.
- Operation's performance management: Coordinate the team in operational activities, collecting data and metrics, monitoring and reporting on-going operational performances, and delivering excellence in service.
- Operate and Support processes continuous improvement: Identify opportunities for improving performance, assist process owners with implementation, and ensure coordination with key stakeholders.
To be successful in this role, you will need:
- A Master's degree in computer science, information systems, business administration, or a related field.
- Minimum 2 years' experience in large IT providing operations and support.
- Technical background in Managed Services or IT outsourcing industry or vendor management.
- Good team player with strong diplomacy skills.
- Bilingual French/English.
We offer a competitive remuneration package, flexible teleworking options, 6 weeks holiday, pension contribution, and healthcare insurance. You will also have the opportunity to work in a truly international and multisite environment with a great mix of people, and enjoy a wide range of benefits and perks.
How to ApplyIf you are a motivated and experienced professional looking for a new challenge, please submit your online application. Our Talent Acquisition team will review your application and get in touch if your skills match the role.
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