Technical Support Specialist

il y a 4 semaines

Nice, Provence-Alpes-Côte d'Azur, France Enreach Temps plein

The Role

We are seeking a highly skilled Technical Support Specialist to join our team. As a Technical Support Specialist, you will be the primary point of contact for onboarding partners during the onboarding and aftercare period.

  • Provide 1st & 2nd level support to our partners by handling operational questions, claims, and enquiries.
  • Answer technical questions, solve technical problems, and suggest appropriate workarounds.
  • Go the extra mile to follow-up with customers, ensuring issues are resolved and customers are satisfied.
  • Assist new partners with their first deployments.
  • Explain Delivery processes in-depth to new partners when requested by Onboarding Coordinator.
  • Give onboarding training to new partners.
  • Maintain operational relationship with onboarding partners on a regular basis to discover partner tensions.
  • Advocate and voice partner needs in the entire organization.
  • Monitor on and advise in Partner Support and Delivery Support performance (internally focused) for onboarding partners.

Who are you?

  • A strong product generalist who is energized by the challenge of solving difficult user-related problems.
  • Experienced in customer-facing roles.
  • Obsessed by Partner success.
  • Familiar with VoIP, SIP, IP network, and Linux.
  • Quick at prioritizing and responding to fluctuating, high-impact, urgent requests from multiple channels.
  • Energized by technical troubleshooting and comfortable interfacing with technical teams (Account Management, Product, and Engineering teams).
  • Self-motivated with the ability to dive right in, be effective, and make a difference.
  • At least 2nd year college graduate or associates degree required - Computer Science or related field desirable.
  • Strong verbal and written communication skills in French and English.

What we offer

  • A challenging international role within an ambitious, innovative, and upscaling IT/Telco company.
  • Full-time Employment contract (French "CDI"),
  • A nice salary matching your experience and full secondary benefits.
  • This position is based in Valbonne (Sophia Antipolis, Nice area).

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