Digital Transformation Manager

il y a 1 jour

Paris Passy, Île-de-France 360Learning Temps plein

Job Description:

We are seeking a highly skilled Digital Transformation Manager to join our Professional Services team at 360Learning. This is an exciting opportunity for someone who is passionate about delivering transformative learning experiences and has expertise in SaaS product implementation.

About the Role:

The Digital Transformation Manager will play a key role in onboarding new customers, managing all phases of the implementation lifecycle, from sales turnover and kick off to go-live. You will define the 360Learning platform architecture for our clients based on learner personas and organizational structure, drive project management, facilitate integrations, APIs, and 3rd party apps, and guide our customers through onboarding to ensure successful deployment of their new learning platform.

Responsibilities:

  • Become a Trello expert through our onboarding process
  • Understand our product offering through training
  • Master our platform and be able to support clients on basic requests
  • Pitch the value of the 360Learning platform
  • Owning a portfolio of 20 existing clients
  • Start to onboard your own new clients
  • Successfully implement integrations (SSO, third-party tools) & troubleshooting
  • Develop repeatable and scalable processes to improve project quality and delivery
  • Onboard another Implementation Manager/Solution Architect
  • Contribute to our knowledge base to share best practices and lessons learned
  • Work with our partner ecosystem to strengthen the services proposed to our clients

Requirements:

  • Minimum 5 years professional consulting experience, preferably in a customer-facing role (Technical Account Manager, Implementation Consultant or Pre-sales Consultant)
  • Previous deployment experience of SaaS products, ideally HR-related
  • Understanding and experience working with APIs, SSO configuration & troubleshooting
  • Solution-oriented and client-first mindset in everything you do
  • Ability to adapt to your audience
  • Flexibility in tackling a conversation with highly technical stakeholders, and the ability to reduce complexity to more common terms for less technical stakeholders
  • Organized, able to manage priorities across multiple customer implementations
  • Bachelor's degree or equivalent

What We Offer:

Compensation: $120,000 - $150,000 per year, including a competitive salary, variable incentive pay, and company equity. The salary range reflects the expected outcome of negotiation between employer and candidate.

Benefits: Comprehensive medical, vision, and dental insurance starting your first full month, 401k matching starting from day 1, generous parental leave, professional development opportunities through our own platform, unlimited days of annual PTO, 5 days for sick leave, 10 holidays, flexible work hours, remote work options.

Diversity, Equity, and Inclusion: We have 6 active ERGs, including Mental Health, Environmental/Sustainability, Women, Parents, LGBTQIA2S+, and Ethnic Diversity, each group having at least one executive team member serving as a member of the group.

Culture: A framework that will help you make an impact, envision our way of working and our Convexity Culture.

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