Logistics Operations Coordinator
il y a 4 semaines
Overview
About Us
GROUPE MTA is seeking an Operations Manager for a permanent position. We are a family-owned enterprise dedicated to the road transport of industrial palletized goods.
- Over 940 dedicated employees
- 26 operational branches across France
- 400 routes facilitating over a million deliveries each year
- Recognized as a 'top employer' since 2018 by Capital Journal
- A dynamic and evolving organization
- Proud recipient of a silver medal for our commitment to CSR
Position Overview
Key Responsibilities:
- Serve as the primary liaison for major clients, fostering relationships and ensuring client satisfaction
- Act as the point of reference for agencies concerning client-related inquiries
- Oversee platform arrivals utilizing IT systems, resolve discrepancies, and communicate arrivals to clients
- Proactively manage and address emergencies
- Track essential metrics (service rate, dispute rate, etc.)
Your main contacts will include clients, colleagues, operational personnel, and site managers.
Candidate Profile
Qualifications:
- Previous experience in a comparable role is preferred
- Excellent interpersonal skills with effective communication abilities both internally and externally
- Detail-oriented, logical, and responsive
- Capable of managing stress and urgent situations
Additional Information:
Working hours are Monday to Friday during daytime hours.
Compensation is based on experience.
Benefits include a profit-sharing bonus and various CSE offerings.
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