Logistics Account Manager
il y a 4 semaines
Overview
About Us
GROUPE MTA is seeking an Operations Manager for a permanent position. We are a family-owned enterprise focused on the transportation of industrial palletized goods.
- 940 dedicated employees
- 26 operational branches across France
- 400 delivery routes throughout the country, handling over a million shipments each year
- Recognized as a 'top employer' since 2018 by Capital Journal
- A dynamic and evolving organizational structure
- Honored with a silver medal for our commitment to Corporate Social Responsibility (CSR)
Position Overview
Key Responsibilities:
- Serve as the primary liaison for major clients, fostering relationships and ensuring client satisfaction
- Act as the go-to resource for agencies on client-related inquiries
- Oversee platform arrivals through IT systems, resolve discrepancies, and communicate arrivals to clients
- Proactively manage and respond to emergencies
- Track essential metrics (service rate, dispute rate, etc.)
Your primary contacts will include clients, colleagues, operational teams, and site managers.
Candidate Profile
Qualifications:
- Previous experience in a comparable role is preferred
- Excellent interpersonal abilities and effective communication skills, both internally and externally
- Detail-oriented, logical, and responsive
- Capacity to manage stress and urgent situations
Additional Information:
Working hours are Monday to Friday during daytime hours.
Compensation is based on experience.
Benefits include a profit-sharing bonus and various employee offerings.
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