Technical Documentation Specialist

il y a 7 jours

Paris, Île-de-France Juakali Temps plein
About Juakali

We are a FinTech start-up providing a platform for the microfinance lending market. Our mission is to empower Financial Institutions with seamless, flexible, and powerful tools designed to boost their productivity. We pride ourselves on using 100% bank-grade, best-of-breed technology.

Job Description

We are seeking a skilled Technical Writer to join our team. As a Technical Writer, you will be responsible for developing product manuals, how-to guides, website help sections, journal articles, user guides, API Developer guides, and other content that distills technical information with ease and clarity.

Key Responsibilities
  • Develop inclusive documentation that meets organizational needs.
  • Research, outline, write, and edit new and existing content.
  • Write user-friendly content that meets the need for technical information and ease of understanding.
  • Obtain a deep understanding of products and services and translate complex information into simple and engaging formats.
  • Create in-depth user guides, FAQs, technical overviews, and in-product help documentation database.
  • Independently gather information from various departments and sources to develop, organize, and write procedure manuals, technical specifications, process documentation, and other documents.
  • Work with development and support team leads to identify all documentation repositories and determine the best solution for data compilation and centralized storage.
  • Create and maintain information architecture templates that uphold organizational and legal standards and allow for easy data migration.
Requirements
  • Minimum 4 years of experience as a technical writer.
  • Strong written and verbal communication and working experience with content in multiple mediums.
  • Strong experience in owning end-to-end documentation creation processes.
  • Excellent attention to detail and the ability to prioritize and work on multiple projects in a fast-paced, changing environment.
  • Familiarity with API documentation for REST or .NET APIs.
  • Experience in creating documentation for audiences with different levels of technical skill (from end-users to developers).
  • Ideally, some initial understanding of the business (exposed to microfinance/banking industries, especially for tech companies).
  • Working remotely requires you to be autonomous, proactive, and accountable for your work.
What We Offer
  • A fast learning environment within a team of cheerful, passionate, talented people.
  • Opportunity to interact and work with international people from all over the globe.
  • You will find it easy to keep a good work-life balance.
  • You will be closely working with industry experts to have a positive impact on the business of our customers.
  • Opportunity to drive transformation in one of the fastest-growing industries.
  • The local contract includes a pension fund and health insurance for you and your family.

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