Technical Support Specialist

il y a 5 jours


Paris, Île-de-France 161 TP ICAP (Europe) SA Temps plein
Technical Support Specialist

At TP ICAP, we're seeking a skilled Technical Support Specialist to join our team. As a key member of our IT department, you'll be responsible for providing top-notch support to our end-users, ensuring they have the tools and resources they need to succeed.

Key Responsibilities:

  • Diagnose and resolve technical issues with software, hardware, and systems
  • Provide timely and accurate solutions to end-users
  • Collaborate with IT teams to resolve complex technical issues
  • Document all calls using Service-Now

Requirements:

  • 2+ years of technical support experience in a financial services organization
  • Experience with SCCM, Active Directory, Office 365, and Microsoft Windows
  • Strong problem-solving skills and ability to work independently
  • Excellent communication and interpersonal skills

About Us:

TP ICAP is a global leader in market infrastructure and data-led solutions. We connect people, platforms, ideas, and insight across the world's financial, energy, and commodities markets.



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