Freelance Medical Customer Service Representative

il y a 3 semaines


Forbach, Grand Est, France Clariness GmbH Temps plein

(Freelance/Project-based) We are seeking a skilled representative to manage clinical trial sites and ensure patient recruitment. If you have a passion for making a positive impact on people's well-being and health, and enjoy engaging with people during phone calls, we would like to work with you.

Your Responsibilities:
  • Represent our company as the primary contact person for patients.
  • Screen patients for clinical trials, focusing on customer service rather than sales.
  • Collaborate with our team to facilitate connections between doctors and patients.

Your Profile:

  • You are fluent in French (mother-tongue) and English.
  • You have experience working in the medical field, such as a Nurse, CRA, or similar role.
  • You may need to make phone calls to patients and follow a strict screening process.
  • You have a solid understanding of medical topics.
  • You have initial experience handling customer requests via phone and email, ideally with a background in a Call Center.
  • You are well-organized and a confident communicator, committed to providing exceptional customer service.
  • You are available to work flexible hours, including mornings, afternoons, and evenings if needed.

What We Offer:

  • Contribute to accelerating medical innovation and improving patient access to clinical trials.

Are you interested in joining our dynamic team and making a meaningful impact in healthcare?

We look forward to receiving your application, including your desired salary and possible starting date, via our application portal.

Clariness GmbH will treat your information confidentially and adhere to applicable data protection laws.



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