Medical Customer Service Representative

il y a 1 mois


Forbach, Grand Est, France Clariness GmbH Temps plein

We are seeking a skilled and experienced Medical Customer Service Representative to join our team on a freelance basis in France. As a representative, you will be responsible for managing clinical trial sites, ensuring patient recruitment, and providing exceptional customer service to our patients.

Your Key Responsibilities:

  • Represent our company as the primary contact person for patients.
  • Screen patients for clinical trials, focusing on customer service rather than sales.
  • Collaborate with our team to facilitate connections between doctors and patients.

Your Profile:

  • You are fluent in French (mother-tongue) and English.
  • You have experience working in the medical field, preferably as a Nurse, CRA, or in a related role.
  • You are comfortable making phone calls and following a strict screener protocol.
  • You have a solid understanding of medical topics and can communicate effectively with patients and healthcare professionals.
  • You possess excellent organizational and communication skills, with a strong desire to provide top-notch customer service.
  • You are available to work flexible hours, including mornings, afternoons, and evenings if needed.

What We Offer:

  • The opportunity to make a meaningful impact in healthcare by accelerating medical innovation and improving patient access to clinical trials.

If you are a motivated and experienced professional looking to join a dynamic and international team, we encourage you to apply with your desired salary and starting date. Please submit your application through our portal, and we will review your qualifications carefully.



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