Regional Product Support Specialist
il y a 2 semaines
The Group You'll Be A Part Of
Lam Research's Customer Support Business Group is dedicated to delivering exceptional customer support throughout the customer lifecycle. We drive performance, productivity, safety, and quality of customers' installed base performance, and provide service and lifecycle solutions for their most critical equipment and processes.
The Impact You'll Make
As a Regional Product Support Engineer, you will provide technical support to field engineers, technicians, and product support personnel who are diagnosing, troubleshooting, repairing, and debugging complex electro/mechanical equipment, computer systems, complex software, or networked and/or wireless systems. You will respond to situations where first-line product support has failed to isolate or fix problems in malfunctioning equipment or software. You will report design, reliability, and maintenance problems or bugs to design engineering/software engineering. You may be involved in customer installation and training. You will provide support to customer/users where the product is highly technical or sophisticated in nature.
Who We're Looking For
- Minimum of 5 years of related experience with a Bachelor's degree; or 3 years and a Master's degree; or a PhD without experience; or equivalent work experience.
Our Commitment
Lam Research is committed to creating an inclusive and empowering work environment where every person feels valued and empowered to achieve their full potential. By bringing unique individuals and viewpoints together, we achieve extraordinary results.
Lam Research is an equal opportunity employer. We are committed to and reaffirm support of equal opportunity in employment and non-discrimination in employment policies, practices, and procedures on the basis of race, religious creed, color, national origin, ancestry, physical disability, mental disability, medical condition, genetic information, marital status, sex (including pregnancy, childbirth, and related medical conditions), gender, gender identity, gender expression, age, sexual orientation, or military and veteran status or any other category protected by applicable federal, state, or local laws.
Lam Research offers a variety of work location models based on the needs of each role. Our hybrid roles combine the benefits of on-site collaboration with colleagues and the flexibility to work remotely and fall into two categories – On-site Flex and Virtual Flex. 'On-site Flex' you'll work 3+ days per week on-site at a Lam or customer/supplier location, with the opportunity to work remotely for the balance of the week. 'Virtual Flex' you'll work 1-2 days per week on-site at a Lam or customer/supplier location, and remotely the rest of the time.
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