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Store Manager
Il y a 2 mois
Position Overview
As a Store Manager, you will play a crucial role in leading the retail team and ensuring exceptional service delivery to our customers. Your key responsibilities will encompass:
- Leading the team by providing consistent guidance and support to uphold service excellence for every customer interaction.
- Ensuring adherence to established customer service protocols within our operational framework.
- Offering ongoing feedback and coaching to both management and team members based on performance metrics and observed behaviors during team briefings and individual assessments.
- Achieving set service level agreements for in-store services and order fulfillment.
- Assisting in customer outreach initiatives by promoting loyalty programs and credit offerings.
Operational Responsibilities
- Implementing visual merchandising standards, maintaining store presentation, and managing pricing strategies effectively.
- Overseeing the execution of weekly pricing updates, promotional activities, and Point-of-Sale materials in alignment with operational schedules.
- Leading the execution of standard operating procedures across the store.
- Managing seasonal transitions in accordance with marketing strategies.
- Responsible for achieving annual loss reduction goals through team training, loss prevention strategies, and stringent inventory management.
- Supervising the annual inventory preparation process.
- Ensuring compliance with all company policies regarding loss prevention, cash handling, audits, and health and safety regulations.
- Designing or supervising the creation of effective weekly operational plans for both support and sales activities.
Training and Development
- Mentoring the store and management teams, fostering their growth through clear expectations, communication, and ongoing support.
- Developing training programs and conducting annual performance evaluations for management and their teams; addressing performance gaps through targeted coaching.
- Communicating effectively with the team, leading briefings, meetings, and coaching sessions to keep everyone informed on relevant topics.
- Participating in training initiatives and ensuring adherence to training protocols within designated timelines.
- Facilitating and leading team meetings.
- Ensuring a positive customer experience and addressing any inquiries from customers.
- Developing and managing recruitment strategies to maintain a fully staffed team.
- Creating succession plans through continuous training and development initiatives.
Leadership Role
- Acting as a representative of the brand, promoting our store and its values both internally and externally.
- Inspiring the team and enhancing performance through recognition programs and positive reinforcement.
- Meeting performance management expectations, including providing constructive feedback and implementing disciplinary measures when necessary.
- Upholding a fair and consistent disciplinary process.
- Fostering a positive and motivating work environment that is safe, inclusive, and empowering.
Qualifications
- Proven ability to coach, mentor, and develop both store and management teams through effective communication and support.
- Demonstrated experience in designing and managing daily and weekly operational plans.
- Strong communication and organizational skills.
- Exceptional training and mentoring capabilities.
- A minimum of 3-5 years of experience in retail sales is required.
- A passion for retail, coupled with enthusiasm and a drive for success.
About Canadian Tire Corporation
Canadian Tire Corporation is a leading retailer in Canada, dedicated to providing quality products and services that enhance the lives of our customers. We are committed to fostering a culture of diversity, inclusion, and belonging, ensuring that all individuals are treated with respect and dignity, regardless of their background.
Commitment to Diversity and Inclusion
We strive to create an environment where diversity and inclusion are fundamental to our operations. We are dedicated to treating all individuals with respect and dignity.
Accommodations
We are committed to inclusivity and welcome candidates from diverse backgrounds. If you require accommodations during the application process or interview, please inform us, and we will work to meet your needs.
