International Technical Support Specialist
il y a 3 jours
At EssilorLuxottica, we are seeking a highly skilled International Technical Support Specialist to join our team. As a key member of our Instruments division, you will play a crucial role in providing technical support to our customers worldwide.
Key Responsibilities:
- Act as a technical reference for multiple countries in our distribution network, providing technical support and resolving issues in a timely manner.
- Develop and maintain technical knowledge within the network, sharing training content and distributing relevant documentation to ensure a comprehensive understanding of our products.
- Collaborate with internal teams to identify opportunities for improving products and processes, gathering feedback from the distribution network to contribute to the ongoing evolution of our products and services.
- Participate in project management, driving certain projects related to your activities.
Requirements:
- Education in electro-mechanical engineering or any industrial specialty engineering.
- Strong professional experience in technical support or technical project management.
- Solid experience in problem analysis and solving.
- Solid experience with basic software packages and information systems.
- Responsiveness and customer-oriented approach.
- Strong listening skills and analytical mindset.
- Proficiency in conducting training sessions.
- Strong English communication skills.
About Us:
We are a global leader in the design, manufacture, and distribution of ophthalmic lenses, frames, and sunglasses. Our company brings together the complementary expertise of two industry pioneers to create a vertically integrated business that addresses the world's evolving vision needs.
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