International Technical Support Specialist

il y a 3 jours


Créteil, Île-de-France EssilorLuxottica Temps plein

At EssilorLuxottica, we are seeking a highly skilled International Technical Support Specialist to join our team. As a key member of our Instruments division, you will play a crucial role in providing technical support to our customers worldwide.

Key Responsibilities:

  • Act as a technical reference for multiple countries in our distribution network, providing technical support and resolving issues in a timely manner.
  • Develop and maintain technical knowledge within the network, sharing training content and distributing relevant documentation to ensure a comprehensive understanding of our products.
  • Collaborate with internal teams to identify opportunities for improving products and processes, gathering feedback from the distribution network to contribute to the ongoing evolution of our products and services.
  • Participate in project management, driving certain projects related to your activities.

Requirements:

  • Education in electro-mechanical engineering or any industrial specialty engineering.
  • Strong professional experience in technical support or technical project management.
  • Solid experience in problem analysis and solving.
  • Solid experience with basic software packages and information systems.
  • Responsiveness and customer-oriented approach.
  • Strong listening skills and analytical mindset.
  • Proficiency in conducting training sessions.
  • Strong English communication skills.

About Us:

We are a global leader in the design, manufacture, and distribution of ophthalmic lenses, frames, and sunglasses. Our company brings together the complementary expertise of two industry pioneers to create a vertically integrated business that addresses the world's evolving vision needs.



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