Customer Service Representative

il y a 2 semaines


Foix, Occitanie, France MSA Temps plein

About the Role

Under the supervision of the Service Manager, the successful candidate will be responsible for:

Main Responsibilities

• Providing information to insured individuals and third parties, regardless of the communication channel (telephone, in-person, internet, or France services), on current legislation, procedures, and regulations.

• Making outgoing calls and participating in outgoing call campaigns.

• Guiding requests and assisting in creating files.

• Facilitating access to information for stakeholders.

• Promoting MSA's digital services and informing about their functionality and usage.

• Participating in occasional field activities.

• Applying procedures in place within the service.

• Providing information to various departments within the MSA.

• Temporarily taking on part of a colleague's activity in the spirit of teamwork.

• Meeting qualitative and quantitative objectives set by supervisors.

• Occasional travel to other MSA MPS sites or welcome centers may be required.

About the Ideal Candidate

• Bachelor's degree or equivalent experience.

• Strong interpersonal skills and team spirit.

• Knowledge of MSA and social protection (familiarity with Family and/or Retirement legislation is a plus).

• Ability to promote the company's image.

• Organizational skills, prioritization, and autonomy.

• Proficiency in office tools.

• Respect for confidentiality.

• A valid driver's license is required.



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