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Il y a 2 mois
About the Role
Under the supervision of the Service Manager, the successful candidate will be responsible for:
Main Responsibilities
• Providing information to clients and third parties on legislation, procedures, and regulations in force, regardless of the communication channel (telephone, in-person, internet, or France services).
• Making outgoing calls and participating in outgoing call campaigns.
• Orienting requests and assisting in the preparation of files.
• Facilitating access to information for stakeholders.
• Promoting MSA's digital services and informing about their functionality and usage.
• Participating in occasional field activities.
• Applying procedures in place within the service.
• Providing information to various departments within the MSA.
• Taking on occasional tasks from a colleague in the spirit of teamwork.
• Meeting qualitative and quantitative objectives set by supervisors.
• Occasional travel to other MSA MPS sites or welcome centers may be required.
About the Ideal Candidate
• Bachelor's degree or equivalent experience.
• Strong interpersonal skills and team spirit.
• Knowledge of MSA and social protection (familiarity with Family and/or Retirement legislation would be an asset).
• Ability to promote the company's image.
• Organizational skills, prioritization, and autonomy.
• Proficiency in office software.
• Respect for confidentiality.
• A valid driver's license is required.
