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Customer Support Engineer
Il y a 2 mois
Cogent Communications is a leading global network and internet service provider, consistently ranked as one of the top five networks in the world. As a publicly traded company on the NASDAQ Stock Market under the ticker symbol CCOI, we specialize in providing high-speed internet access and Ethernet transport services to businesses.
Job DescriptionWe are seeking a highly skilled Customer Support Engineer to join our team in Paris, France. As a key member of our support team, you will be responsible for providing top-notch technical support to our customers, ensuring their internet and IP services are running smoothly.
Responsibilities:- Respond to customer calls and provide Level 1 support for internet and IP services
- Monitor and manage alarms for infrastructure in Cogent's data centers
- Control access to Cogent sites
- Manage maintenance from our suppliers and others
- Fluency in written and spoken French and English is required
- Knowledge of other European languages is an advantage
- Strong written and verbal communication skills
- Experience in a similar role is a plus
- A competitive base salary of €40K - €42K annually
- A full benefits package including health, dental, vision, paid time off, short- and long-term disability, life insurance, holidays, parental leave, 401(k) plan with employer match, stock options, and an employee assistance program
This is an in-office position based in Paris, France. Cogent Communications is an Equal Opportunity Employer.
