Operations Manager English-speaking
il y a 3 semaines
We are seeking a highly skilled Aircraft On Ground Operations Officer to join our team in the Customers Support and Services Directorate. As a key member of our team, you will be responsible for supporting ATR operators with all AOG material requests, ensuring quality and responsiveness of airlines requests, delivery performance, customer satisfaction, and bringing ATR expertise for all AOG material needs.
Key Responsibilities:- Manage incoming requests from Airlines, lessors, and MRO in a stressful environment.
- Administrate orders including sourcing, logistics operations, delivery, and transport.
- Coordinate and interface with customers regarding the ATR spare parts order process.
- Evaluate, challenge, and select the best option available to solve AOG situations.
- Ensure on-time delivery or obtain the best lead-time for all spare and services orders to match customer AOG expectations or contractual commitments.
- Ensure proactive and continuous communication with airlines and internal stakeholders regarding relevant information.
- Resolve customer claims, including lost packages, damaged equipment, missing certification documents, and order cancellations.
- Degree in Supply Chain Management, Logistics, Business Administration, or equivalent experience.
- Experience in Airline, MRO, and/or Customer Services is a plus.
- High degree of independence, ability to develop creative solutions, self-initiative, and provide high-caliber customer service under demanding situations.
- Extensive customer interaction requires effective communication in English, both verbally and written. Italian is a plus.
- Expertise in SAP or another ERP environment.
- High communication skills focused on customer satisfaction are required.
At Airbus, we are committed to achieving workforce diversity and creating an inclusive working environment. We welcome all applications irrespective of social and cultural background, age, gender, disability, sexual orientation, or religious belief.
We support flexible working arrangements to stimulate innovative thinking and foster a collaborative work environment.
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