Client Service Officer
il y a 4 semaines
Description
As a Client Service Officer at Deutsche Bank Aktiengesellschaft, Filiale Paris, you will play a critical role in ensuring exceptional service to a portfolio of clients on a global or Cross Regional basis. Your primary responsibility will be to proactively review, monitor, and improve service levels, building a deep understanding of clients' businesses to provide consultancy on new business opportunities and prioritize issues in day-to-day operations.
Your Key Responsibilities
- Manage a personal portfolio of selected clients, providing a dynamic, sensitive, and professional contact point and coordinator for all their day-to-day service needs.
- Respond to account/transaction-related inquiries and provide solutions in close coordination with internal departments or other Implementation and Service units abroad.
- Liaise closely with global and regional Cash Management Implementation, Sales, Product Management, and service teams in a dynamic international environment.
- Work in close collaboration with Sales to ensure optimal client coverage around daily service needs.
- Organize and lead (international) meetings on issues and escalations that impact clients' Cash Management operations. Take responsibility/ownership for identified issues until a successful resolution is implemented.
- Act as liaison and end-to-end escalation point between clients and respective business units within DB and develop Contingency plans for clients if applicable.
- Monitor important transactions (netting rounds).
- Responsible for billing reviews.
- Identify cross-selling opportunities and liaise with Sales about further follow-up.
- Responsible for updating standard operating procedures (formal/informal processes).
- Initiate, coordinate, and monitor service improvements and efficiencies (i.e., inflow reduction) that benefit clients and/or the bank by actively liaising with responsible stakeholders.
- Act as liaison with the 'other dynamic Client Deal Team members. During the handover phase to Customer Service, lead the Client Deal Team, arrange and chair (client) meetings, such as the kick-off and status meetings, but also internal meetings with stakeholders, e.g., Sales, Implementation, and Coverage team.
Your Skills and Experience
- Bachelor's degree or apprenticeship in banking or equivalent.
- Strong client focus.
- Strong interpersonal and communication skills.
- Analytical, decisive, and problem-solving skills.
- Flexibility and willingness to work autonomously.
- Ability to withstand stress, organize, and set priorities to meet deadlines/targets while remaining responsive, calm, and attentive to client needs, proactive mindset.
- Native in French and fluent in English is mandatory.
- Good knowledge of Microsoft Office tools Word, Excel, PowerPoint, and msProject.
- Skills for e-banking and back-end systems would be an asset.
- Experience in Cash Management or similar environment (e.g., treasury) in a large financial institution.
- Good understanding of corporate cash management products as well as domestic and international payment methods and instruments.
- Good knowledge of European Clearing systems, global domestic clearing systems, SEPA, and payment mechanisms, including an awareness of new developments in the marketplace – e.g., e-commerce, blockchain technology, and Fintech industries.
- Good understanding of common used market practice file formats used for exchange of disbursement/collection methods as well as reporting and awareness of new developments in the marketplace.
About Us
We promote good working relationships and encourage high standards of conduct and work performance. Our values define the working environment we strive to create – diverse, supportive, and welcoming of different views. We embrace a culture reflecting a variety of perspectives, insights, and backgrounds to drive innovation. We build talented and diverse teams to drive business results and encourage our people to develop to their full potential. Talk to us about flexible work arrangements and other initiatives we offer.
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