Client Service Officer
il y a 4 semaines
Job Summary: We are seeking a highly skilled Client Service Officer to join our team at Deutsche Bank. As a Client Service Officer, you will be responsible for providing exceptional service to our clients, ensuring their needs are met, and building strong relationships.
Key Responsibilities:
- Manage a portfolio of clients, providing a dynamic and professional contact point for their day-to-day service needs.
- Respond to account and transaction-related inquiries, providing solutions in close coordination with internal departments and other Implementation and Service units.
- Liaise closely with global and regional Cash Management Implementation, Sales, Product Management, and service teams in a dynamic international environment.
- Work in close collaboration with Sales to ensure optimal client coverage around daily service needs.
- Organize and lead international meetings on issues and escalations that impact clients' Cash Management operations.
- Act as liaison and end-to-end escalation point between clients and respective business units within DB.
- Monitor important transactions and responsible for billing reviews.
- Identify cross-selling opportunities and liaise with Sales about further follow-up.
- Responsible for updating standard operating procedures.
- Initiate, coordinate, and monitor service improvements and efficiencies that benefit the client and/or the bank.
Requirements:
- Bachelor's degree or apprenticeship in banking or equivalent.
- Strong client focus and interpersonal and communication skills.
- Analytical, decisive, and problem-solving skills.
- Flexibility and willingness to work autonomously.
- Ability to withstand stress, organize, and set priorities to meet deadlines/targets.
- Native in French and fluent in English is mandatory.
- Good knowledge of Microsoft Office tools: Word, Excel, PowerPoint, and msProject.
- Skills for e-banking and back-end systems would be an asset.
- Experience in Cash Management or similar environment in a large financial institution.
- Good understanding of corporate cash management products and domestic and international payment methods and instruments.
- Good knowledge of European Clearing systems, global domestic clearing systems, SEPA, and payment mechanisms.
About Deutsche Bank:
We promote good working relationships and encourage high standards of conduct and work performance. We welcome applications from talented people from all cultures, countries, races, genders, sexual orientations, disabilities, beliefs, and generations. We are committed to providing a working environment free from harassment, discrimination, and retaliation.
Visit Inside Deutsche Bank to discover more about the culture of Deutsche Bank, including Diversity, Equity & Inclusion, Leadership, Learning, Future of Work, and more.
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