ICT Support Specialist

il y a 3 semaines


Paris, Île-de-France Newrest Temps plein

Job Title: ICT Officer

Job Summary:

The ICT Officer will provide technical support and maintenance for the company's information systems, ensuring continuity of service and resolving user requests in a timely manner.

Main Responsibilities:

  • Install, configure, and troubleshoot office equipment, including computers, printers, and other devices.
  • Handle user requests and resolve incidents related to IT systems and applications.
  • Provide internal and external product support, including installation and configuration of new infrastructure.
  • Conduct regular inspections of office visits to monitor IT functionality and cleanliness.
  • Analyze new system requirements and perform impact analysis.
  • Maintain code and document repositories to ensure integrity and traceability.
  • Assist in the implementation of new applications and systems.
  • Install and configure computer hardware, software, systems, networks, printers, and scanners.
  • Monitor and maintain computer systems and networks.
  • Respond to service issues and requests in a timely manner.
  • Provide technical support across the company, including in-person and phone support.
  • Set up accounts for new users.

Requirements:

  • Diploma in Information Technology (IT)
  • Professional certification in IT would be an advantage
  • 3 years' experience in a similar field/position
  • Ability to think through challenges logically
  • Good knowledge of software and operating systems
  • Installation and configuration of Mac and Windows operating systems
  • Installation and configuration of Android and Apple mobile devices
  • Management of network devices
  • Knowledge of LAN/WAN, TCP/IP, Vlan, switching, routing
  • Knowledge of the Office365 suite

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