ICT Support Specialist
il y a 3 semaines
Job Title: ICT Officer
Job Summary:
The ICT Officer will provide technical support and maintenance for the company's information systems, ensuring continuity of service and resolving user requests in a timely manner.
Main Responsibilities:
- Install, configure, and troubleshoot office equipment, including computers, printers, and other devices.
- Handle user requests and resolve incidents related to IT systems and applications.
- Provide internal and external product support, including installation and configuration of new infrastructure.
- Conduct regular inspections of office visits to monitor IT functionality and cleanliness.
- Analyze new system requirements and perform impact analysis.
- Maintain code and document repositories to ensure integrity and traceability.
- Assist in the implementation of new applications and systems.
- Install and configure computer hardware, software, systems, networks, printers, and scanners.
- Monitor and maintain computer systems and networks.
- Respond to service issues and requests in a timely manner.
- Provide technical support across the company, including in-person and phone support.
- Set up accounts for new users.
Requirements:
- Diploma in Information Technology (IT)
- Professional certification in IT would be an advantage
- 3 years' experience in a similar field/position
- Ability to think through challenges logically
- Good knowledge of software and operating systems
- Installation and configuration of Mac and Windows operating systems
- Installation and configuration of Android and Apple mobile devices
- Management of network devices
- Knowledge of LAN/WAN, TCP/IP, Vlan, switching, routing
- Knowledge of the Office365 suite
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