Order Management Supervisor
il y a 2 semaines
Unlock your potential with Dassault Systèmes
As a Supervisor Order Management, you will be responsible for supervising the day-to-day delivery and performance of the team.
Key Responsibilities:
- Work with onshore Sales business administration/Finance Shared Services teams to gain/maintain support towards end customers and partners.
- Main objective of the role will be to supervise the day-to-day delivery and performance of the team.
- The role will also require the individual to motivate, mentor, coach and groom the team.
- Own all stakeholder and business escalations and complaints. Provide appropriate RCA using 5Y or any other quality methodologies.
- Effectively manage teams including tasks such as resource planning, career planning, performance management, attrition management etc.
- Coach and help develop team members; help bridge knowledge gaps and overcome skill and will issues.
- Regularly formulate and execute internal and external governance.
- Effectively handle client escalations and formulate actions to resolve any concerns.
- Work with the internal stakeholders to obtain necessary resources like training and support for the team's requirements.
- Conduct quality assessment of teams performance and formulate trends for performance improvement of agents & teams.
- Ensure that the team members have the necessary knowledge and training to effectively deliver on their targets.
- Familiarize the team with the latest process update and changes, team and individual targets.
- Identify process improvement ideas, mentor team members on implementing improvement ideas/Six sigma/lean projects.
Requirements:
- Bachelor's / Master's degree in Business / finance.
- 7 to 8 years of experience, preferably in Order Management and/or order to cash domain with minimum 2 to 4 years of experience in team management is mandatory.
What's in it for you?
Work for a global leader in Scientific Software Engineering.Work in a culture of collaboration and innovation.Opportunities for personal development and career progression.Chance to collaborate with a multinational and multidisciplinary team.-
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