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Customer Experience Manager
Il y a 2 mois
About the Role:
Within the central Marketing and Development department, Saint-Gobain's Customer Experience department plays a pivotal role in fostering a customer-centric culture. To best support our colleagues in Saint-Gobain's activities, the use and development of customer experience understanding and methodologies are emphasized. By leveraging customer insights, we aim to positively impact their experience and generate a tangible business impact.
Main Responsibilities:
- Utilize Customer Experience methodologies to positively impact businesses in line with Saint-Gobain's strategic objectives.
- Support countries on all aspects of Customer Experience, ensuring seamless integration and effective implementation.
- Animate and grow our Customer Experience community, fostering collaboration and knowledge sharing.
- Work closely with other SG central teams to integrate customer experience into their projects, addressing common issues by combining different experiences to help our local colleagues achieve their business objectives.
Requirements:
- 10 years' experience in sales or product management roles that exposed you to customers.
- An experience within an industrial business for the construction markets will be a plus, with significant records of managing successful projects (with tangible results) and more particularly customer-oriented projects.
- Strategically-minded and results-driven, with good communication and project management skills.
- Fluent in English and possessing an innovative, initiative, and team spirit.
What We Offer:
- Authorized telecommuting: 2 or 3 days a week.
- Travel requirements: 25% (or up to 55%) of working time.
