Customer Quality Assurance Specialist

il y a 2 semaines


Paris, Île-de-France Europcar Mobility Group Temps plein
Customer Quality Assurance Specialist

Europcar Mobility Group is seeking a highly motivated and detail-oriented Customer Quality Assurance Specialist to join our team in Paris. As a key member of our Customer Care department, you will play a critical role in ensuring the highest level of quality in our customer interactions.

Key Responsibilities:
  • Support the implementation of quality monitoring guidelines and processes across multiple countries and outsourcers partners
  • Participate in quality placeholder sessions with countries and partners to review main KPIs and support action plan follow-up
  • Calibrate quality evaluations and provide feedback to stakeholders
  • Analyze customer interactions to identify areas for improvement and escalate them
  • Collaborate with the team to develop and refine quality monitoring processes
Requirements:
  • Currently pursuing or recently completed a degree in Quality Management, Business Administration, or a related field
  • Previous internship experience in customer service role is a plus
  • Fluent in French and English (strong written, oral, and presentation communication abilities in English)
  • Desktop software skills in MS or G Suite (mostly Excel and PowerPoint)
What We Offer:

A dynamic and multicultural work environment, opportunities for professional growth and development, and a chance to make a significant impact in the quality of our customer interactions.



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