Customer Quality Specialist

il y a 2 jours


Paris, Île-de-France Europcar Mobility Group Temps plein

Customer Quality Specialist

At Europcar Mobility Group, we're committed to delivering exceptional customer experiences across our global operations. As a Customer Quality Specialist, you'll play a vital role in ensuring our customers receive the highest level of service and support.

Key Responsibilities:

  • Support the implementation of quality monitoring guidelines and processes across multiple countries and outsourcers partners
  • Participate in quality placeholder sessions with countries and partners to review main KPIs and support action plans follow-up
  • Collaborate with the team to develop and refine quality monitoring processes
  • Assist in calibration sessions to ensure consistency in quality evaluations and provide feedback to stakeholders
  • Analyse customer interactions to identify areas for improvement and escalate them

Requirements:

  • Currently pursuing or recently completed a degree in Quality Management, Business Administration, or a related field
  • Fluent in French and English (strong written, oral, and presentation communication abilities in English)
  • Desktop software skills in MS or G Suite (mostly Excel and PowerPoint)

About Europcar Mobility Group:

We're a leading mobility solutions provider with a presence in over 20 countries. Our mission is to create a seamless customer experience across all touchpoints. As a Customer Quality Specialist, you'll be part of a dynamic team that's passionate about delivering exceptional service and support.



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