Head of IT Operations

il y a 3 semaines


AllemagneenProvence, Provence-Alpes-Côte d'Azur, France Universität Bremen Temps plein

Position Overview: The Universität Bremen is seeking a dedicated professional to lead the Information and Communication Technology sector as the Head of the IT Unit, specifically focusing on "IT Workstations".

Compensation: Pay group 13 TV-L.

Diversity Commitment: The university is committed to enhancing the representation of women in leadership roles and encourages qualified female candidates in the IT field to apply.

About Us: With a rich history of 50 years, the Universität Bremen prides itself on being a hub of innovation and collaboration. Our campus is home to approximately 23,000 individuals engaged in learning, teaching, and research.

Our Mission: As part of the European YUFE network, we are dedicated to fulfilling our social responsibilities at local, European, and global levels. We view digital transformation as a vital challenge that requires collective effort.

Role Responsibilities:

  • Oversee the organizational and technical advancement of the IT workstations sector, including the service desk, aligning with strategic objectives.
  • Develop and implement IT service management protocols, maintain IT documentation, and ensure adherence to service agreements.
  • Manage and provide operational support for the installation and maintenance of IT devices across the university's workforce.
  • Facilitate the procurement of hardware and software, offering technical guidance to users across various organizational units.
  • Supervise and mentor trainees in IT, emphasizing system integration.

Qualifications:

  • A completed academic degree (Bachelor's, Master's, Diploma) in IT or equivalent qualifications and expertise.
  • Completion of a trainer aptitude test or willingness to undertake it.
  • Strong knowledge of IT service management and process enhancement.
  • Comprehensive understanding of IT topics, including experience in 1st and 2nd level support and familiarity with various operating systems (Windows, Linux, MAC), as well as experience with ticketing systems.
  • Proficiency in English (B1 level).

What We Offer:

  • A secure position within the public sector, engaging in stimulating activities in a vibrant university environment.
  • Opportunities for personal responsibility and creativity in advancing IT service structures.
  • Access to extensive training and development programs.
  • Health promotion initiatives, including options for company fitness memberships.
  • A subsidized public transport ticket.

If needed, we are prepared to support you in your leadership role with collegial advice, further training, and coaching.

Inclusivity Statement: The Universität Bremen is a family-friendly and diverse institution, welcoming applicants from all backgrounds regardless of gender, nationality, ethnic and social origin, religion/belief, disability, age, sexual orientation, and identity.


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