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Data Center Operations Specialist
Il y a 3 mois
The Offer
- Join a reputable organization with a proven history of success.
- Competitive salary and comprehensive benefits package.
- Outstanding opportunities for professional growth and advancement.
The Role
Key Responsibilities:
- Prepare, stage, and configure equipment, including racks, hard drives, and switches, following detailed instructions provided through checklists and protocols; assist fellow technicians with complex tasks.
- Conduct diagnostics and troubleshooting in accordance with established procedures, swiftly identifying issues to minimize disruption to clients and operations.
- Communicate and escalate incidents to the appropriate Shift leads as per protocols.
- Engage in daily safety meetings, complete necessary safety training, and adhere to safety guidelines related to equipment handling and electrical hazards.
- Foster a collaborative team environment by sharing insights, participating in team discussions, and staying informed about colleagues' progress.
- Proactively share relevant updates to ensure smooth workflow and reduce the impact of changes in the work area.
- Adhere to Data Center Services (DCS) policies and service-level agreements.
- Efficiently complete assigned tasks while meeting or exceeding Key Performance Indicators (KPIs) and Service Level Agreements (SLAs), with support from senior technicians.
- Demonstrate pride and accountability for service quality and user experience, taking ownership of data center operations.
- Understand the client's business needs and maintain a strong client focus to appreciate the impact of completed tasks.
Candidate Profile
Requirements:
- 1-2+ years of experience in data center operations or knowledge of computer/server hardware with an understanding of component and system failures.
- Experience with software tools for diagnostics and real-time issue resolution during deployment.
- High school diploma is mandatory.
- Ability to lift up to 50 lbs independently or more with assistance.
- Capability to work independently or collaboratively, including with remote teams.
About the Employer
Snaphunt is recognized as one of the fastest-growing companies in the U.S., providing comprehensive services to Fortune 500 clients. The organization is dedicated to being the employer of choice, attracting top talent in the industry, and fostering long-term relationships with its employees.
