Sales Manager

il y a 1 mois


Lorient, Bretagne, France TECNIZY Temps plein
Key Accounts Manager - After Sales

The Key Accounts Manager - After Sales is a critical role at TECNIZY, responsible for fostering and maintaining strong relationships with key Original Equipment Manufacturer (OEM) clients in the mining industry.

Key Responsibilities:
  • Develop and maintain relationships with key OEM clients, understanding their needs and expectations regarding after-sales support.
  • Coordinate and oversee after-sales services, including maintenance, repairs, spare parts provisioning, and technical support, to meet client needs and expectations.
  • Identify upsell and cross-sell opportunities within key accounts, working closely with sales and product teams to propose solutions that align with customer needs.
  • Collaborate with the sales team to develop account-specific strategies and action plans to grow business within key OEM accounts.
  • Monitor contract compliance and Service Level Agreements (SLAs) to ensure adherence to agreed-upon terms and conditions.
  • Negotiate contract renewals, amendments, and extensions, aiming to mutually beneficial agreements for both the organization and the OEM client.
  • Provide regular reports on after-sales performance, including customer satisfaction, issue resolution rates, and revenue generated from after-sales services.
  • Analyze data to identify trends and opportunities for improvement, supporting data-driven decision-making processes.
Requirements:
  • Strong relationship-building and communication skills.
  • Ability to analyze data and identify opportunities for improvement.
  • Excellent problem-solving and negotiation skills.
  • Knowledge of after-sales services and contract management.

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