FC Manager

il y a 3 semaines


Strasbourg, Grand Est, France zooplus SE Temps plein
Job Title: FC Manager

We are seeking a highly skilled and experienced FC Manager to join our team at zooplus SE. As a key member of our logistics operations, you will be responsible for managing our Fulfillment Centers (FCs) in Madrid and Antwerp, ensuring seamless customer service, quality, punctuality, efficiency, and cost optimization.

Key Responsibilities:
  • Manage relationships with logistics service providers and zooplus
  • Monitor and manage supplier performance, KPIs, and supplier reports, leading corrective actions
  • Conduct weekly business reviews and GEMBA walks, following up on identified issues
  • Analyze service levels and costs
  • Drive continuous improvement of warehouse processes in collaboration with logistics service providers
  • Support and lead projects related to operations, customer satisfaction, and continuous improvement
  • Closely cooperate with headquarters and cross-functional teams across Europe
  • Drive zooplus quality expectations and standards with external logistics service providers
  • Proactively control and improve material flow processes, reacting to issues in a timely manner
  • Responsible for inventory levels of consumables, optimizing usage, and monitoring delivery timeliness
  • Contribute to the strategic development of the Fulfillment Team
  • Collaborate with service providers and the Engineering team to investigate capacity increase projects
  • Contribute to monthly and quarterly business reviews
  • End-to-end responsibility as Subject-Matter Expert for FC network-related processes, including developing process standards, implementing them, requesting and supporting design metrics, KPIs, tools, and dashboards, training other FC managers, and leading regular metrics reviews and benchmarking with all FC managers
  • Taking over responsibility for more than one FC
  • Direct reporting to the Regional Manager Fulfillment
Requirements:
  • At least 5 years of experience in 3rd party logistics on the provider and/or customer side (e-commerce/B2C preferred) or experience leading as a site leader of a warehouse
  • Analytical, process-oriented, and data-driven, with proficiency in Excel
  • Knowledge of logistical and administrative processes and systems
  • Hands-on mentality and willingness to take ownership
  • High mobility, willing to travel (25-30%), and driver's license holder
  • Self-starter and result-oriented work attitude
  • Excellent English language skills, spoken and written; French is preferable
  • Excellent communication skills
  • Strong in planning and organizing, with good knowledge of MS Office programs
  • Profound methodological competence in process and material flow analysis, and intralogistics
  • Experience in leading medium-complex to complex role-related projects
  • Sound understanding of e-commerce fulfillment processes and technical requirements
About zooplus SE:

We are a leading e-commerce company with over 1,000 passionate professionals across 10 European offices. We believe our success comes from working together and leveraging our international strengths. Expect to work in a hybrid environment, collaborating with colleagues in different locations remotely.

Our benefits include:

  • 20% discount in our zooplus shop
  • Internal and external training
  • Team events
  • Restaurant tickets
  • Discount program via Happypal

We are committed to equal opportunity and value and embrace diversity and inclusion of all Team Members.


  • FC Manager

    il y a 3 semaines


    Strasbourg, Grand Est, France zooplus SE Temps plein

    Job Title: FC ManagerWe are seeking a highly skilled and experienced FC Manager to join our team at zooplus SE. As a key member of our logistics operations, you will be responsible for managing our Fulfillment Centers (FCs) in Madrid and Antwerp, ensuring seamless customer service, quality, punctuality, efficiency, and cost optimization.Key...

  • FC Operations Manager

    il y a 3 semaines


    Strasbourg, Grand Est, France zooplus SE Temps plein

    FC Manager Job DescriptionZooplus SE is seeking a highly skilled and experienced FC Manager to join our team. As a key member of our logistics team, you will be responsible for managing our Fulfillment Centers (FCs) in Madrid and Antwerp, with a base location in Coudray-Montceaux, France.Key Responsibilities:Manage relationships with logistics service...

  • FC Operations Manager

    il y a 2 semaines


    Strasbourg, Grand Est, France zooplus SE Temps plein

    FC Manager Job DescriptionZooplus SE is seeking a highly skilled and experienced FC Manager to join our team. As a key member of our logistics team, you will be responsible for managing our Fulfillment Centers (FCs) in Madrid and Antwerp, with a base location in Coudray-Montceaux, France.Key Responsibilities:Manage relationships with logistics service...

  • Fc Manager

    il y a 1 mois


    Strasbourg, France zooplus SE Temps plein

    **Company Description** More than 20 years ago, zooplus was one of the first to bring the pet category into the world of eCommerce. Today, we stand strong as Europe’s leading online pet platform, delivering moments of happiness to more than 9 million pet parents each year. We're on a mission to create joy for pets and their parents, driven by our core...

  • Fc Manager

    il y a 1 mois


    Strasbourg, France zooplus SE Temps plein

    **Company Description**: - More than 20 years ago, zooplus was one of the first to bring the pet category into the world of eCommerce. Today, we stand strong as Europe’s leading online pet platform, delivering moments of happiness to more than 9 million pet parents each year. We're on a mission to create joy for pets and their parents, driven by our core...

  • Chef de Service

    Il y a 5 mois


    Strasbourg, France ASSOCIATION D HYGIENE SOCIALE DE FRANCHE COMTE Temps plein

    Descriptif du poste L’Association d’Hygiène Sociale de Franche-Comté (AHS-FC) fondée en 1918 et reconnue d’utilité publique, est un acteur régional majeur de l’économie sociale et solidaire intervenant notamment dans le domaine du handicap, de l’action sociale et de la santé publique. Elle gère 39 établissements et rassemble plus de 1000...