FC Manager

We are seeking a highly skilled and experienced FC Manager to join our team at zooplus SE. As a key member of our logistics operations, you will be responsible for managing our Fulfillment Centers (FCs) in Madrid and Antwerp, ensuring seamless customer service, quality, punctuality, efficiency, and cost optimization.

• Manage relationships with logistics service providers and zooplus
• Monitor and manage supplier performance, KPIs, and supplier reports, leading corrective actions
• Conduct weekly business reviews and GEMBA walks, following up on identified issues
• Analyze service levels and costs
• Drive continuous improvement of warehouse processes in collaboration with logistics service providers
• Support and lead projects related to operations, customer satisfaction, and continuous improvement
• Closely cooperate with headquarters and cross-functional teams across Europe
• Drive zooplus quality expectations and standards with external logistics service providers
• Proactively control and improve material flow processes, reacting to issues in a timely manner
• Responsible for inventory levels of consumables, optimizing usage, and monitoring delivery timeliness
• Contribute to the strategic development of the Fulfillment Team
• Collaborate with service providers and the Engineering team to investigate capacity increase projects
• Contribute to monthly and quarterly business reviews
• End-to-end responsibility as Subject-Matter Expert for FC network-related processes, including developing process standards, implementing them, requesting and supporting design metrics, KPIs, tools, and dashboards, training other FC managers, and leading regular metrics reviews and benchmarking with all FC managers
• Taking over responsibility for more than one FC
• Direct reporting to the Regional Manager Fulfillment

• At least 5 years of experience in 3rd party logistics on the provider and/or customer side (e-commerce/B2C preferred) or experience leading as a site leader of a warehouse
• Analytical, process-oriented, and data-driven, with proficiency in Excel
• Knowledge of logistical and administrative processes and systems
• Hands-on mentality and willingness to take ownership
• High mobility, willing to travel (25-30%), and driver's license holder
• Self-starter and result-oriented work attitude
• Excellent English language skills, spoken and written; French is preferable
• Excellent communication skills
• Strong in planning and organizing, with good knowledge of MS Office programs
• Profound methodological competence in process and material flow analysis, and intralogistics
• Experience in leading medium-complex to complex role-related projects
• Sound understanding of e-commerce fulfillment processes and technical requirements

We are a leading e-commerce company with over 1,000 passionate professionals across 10 European offices. We believe our success comes from working together and leveraging our international strengths. Expect to work in a hybrid environment, collaborating with colleagues in different locations remotely.

Our benefits include:

• 20% discount in our zooplus shop
• Internal and external training
• Team events
• Restaurant tickets
• Discount program via Happypal

We are committed to equal opportunity and value and embrace diversity and inclusion of all Team Members.