FC Operations Manager
il y a 2 semaines
Zooplus SE is seeking a highly skilled and experienced FC Manager to join our team. As a key member of our logistics team, you will be responsible for managing our Fulfillment Centers (FCs) in Madrid and Antwerp, with a base location in Coudray-Montceaux, France.
Key Responsibilities:- Manage relationships with logistics service providers and zooplus teams
- Monitor and improve supplier performance, KPIs, and supplier reports
- Conduct weekly business reviews and GEMBA walks to identify and address issues
- Analyze service levels and costs to drive continuous improvement
- Collaborate with logistics service providers to optimize warehouse processes
- Support and lead projects related to operations, customer satisfaction, and continuous improvement
- Close cooperation with headquarters and cross-functional teams across Europe
- Drive zooplus quality expectations and standards with external logistics service providers
- Proactively control and improve material flow processes and resolve issues in a timely manner
- Responsible for inventory levels of consumables, optimize usage, and monitor delivery timeliness
- Contribute to the strategic development of the Fulfillment Team
- Collaborate with service providers and the Engineering team to investigate capacity increase projects
- Participate in monthly and quarterly business reviews
- End-to-end responsibility as Subject-Matter Expert for FC network related processes
- At least 5 years of experience in 3rd party logistics on the provider and/or customer side (e-commerce/B2C preferred) or experience as a site leader of a warehouse
- Analytical, process-oriented, and data-driven with Excel proficiency
- Knowledge of logistical and administrative processes and systems
- Hands-on mentality and willingness to take ownership
- High mobility, willing to travel (25-30%), and driver's license holder
- Self-starter and result-oriented work attitude
- Excellent English language skills (spoken and written); French is preferable
- Excellent communication skills
- Strong planning and organizing skills and good knowledge of MS Office programs
- Profound methodological competence in process and material flow analysis and intralogistics
- Experience in leading medium-complex to complex role-related projects
- Sound understanding of e-commerce fulfillment processes and technical requirements
- 20% discount in our zooplus shop
- Internal and external training
- Team events
- Restaurant tickets
- Discount program via Happypal
We are committed to equal opportunity and value and embrace diversity and inclusion of all Team Members.
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