FC Operations Manager

il y a 2 semaines


Strasbourg, Grand Est, France zooplus SE Temps plein
FC Manager Job Description

Zooplus SE is seeking a highly skilled and experienced FC Manager to join our team. As a key member of our logistics team, you will be responsible for managing our Fulfillment Centers (FCs) in Madrid and Antwerp, with a base location in Coudray-Montceaux, France.

Key Responsibilities:
  • Manage relationships with logistics service providers and zooplus teams
  • Monitor and improve supplier performance, KPIs, and supplier reports
  • Conduct weekly business reviews and GEMBA walks to identify and address issues
  • Analyze service levels and costs to drive continuous improvement
  • Collaborate with logistics service providers to optimize warehouse processes
  • Support and lead projects related to operations, customer satisfaction, and continuous improvement
  • Close cooperation with headquarters and cross-functional teams across Europe
  • Drive zooplus quality expectations and standards with external logistics service providers
  • Proactively control and improve material flow processes and resolve issues in a timely manner
  • Responsible for inventory levels of consumables, optimize usage, and monitor delivery timeliness
  • Contribute to the strategic development of the Fulfillment Team
  • Collaborate with service providers and the Engineering team to investigate capacity increase projects
  • Participate in monthly and quarterly business reviews
  • End-to-end responsibility as Subject-Matter Expert for FC network related processes
Requirements:
  • At least 5 years of experience in 3rd party logistics on the provider and/or customer side (e-commerce/B2C preferred) or experience as a site leader of a warehouse
  • Analytical, process-oriented, and data-driven with Excel proficiency
  • Knowledge of logistical and administrative processes and systems
  • Hands-on mentality and willingness to take ownership
  • High mobility, willing to travel (25-30%), and driver's license holder
  • Self-starter and result-oriented work attitude
  • Excellent English language skills (spoken and written); French is preferable
  • Excellent communication skills
  • Strong planning and organizing skills and good knowledge of MS Office programs
  • Profound methodological competence in process and material flow analysis and intralogistics
  • Experience in leading medium-complex to complex role-related projects
  • Sound understanding of e-commerce fulfillment processes and technical requirements
What We Offer:
  • 20% discount in our zooplus shop
  • Internal and external training
  • Team events
  • Restaurant tickets
  • Discount program via Happypal

We are committed to equal opportunity and value and embrace diversity and inclusion of all Team Members.


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