Hospitality Expert

il y a 6 jours


Paris, Île-de-France Accor Hotels Temps plein

As a Hospitality Expert at Accor Hotels, you will be responsible for delivering exceptional guest experiences at Hawar Resort. Your primary goal will be to develop and implement guest service standards and procedures to enhance overall guest satisfaction. You will serve as the main point of contact for VIP guests and handle any special requests or concerns with discretion and efficiency.

Key Responsibilities:

  • VIP Guest Contact: Serve as the main point of contact for VIP guests and handle any special requests or concerns with discretion and efficiency.
  • Develop Service Standards: Develop and implement guest service standards and procedures to enhance overall guest satisfaction.
  • Collaborate Across Departments: Collaborate with various departments to ensure seamless service delivery and address any issues promptly.
  • Monitor Feedback: Monitor guest feedback and reviews, responding in a timely and professional manner.
  • Staff Training: Conduct regular training sessions for staff to uphold and improve service standards.
  • Visible Presence: Maintain a visible presence in the lobby and other guest areas to proactively engage with guests.
  • Analyze Feedback: Analyze guest feedback to identify trends and areas for improvement, implementing strategies to address any gaps.
  • Handle Complaints: Handle guest complaints and resolve issues in a manner that exceeds guest expectations.
  • Foster Relationships: Foster strong relationships with guests, encouraging repeat visits and loyalty to the resort.

Requirements:

  • Education: Bachelor's degree in hospitality management or related field.
  • Experience: Minimum of 5 years of experience in a guest relations or guest experience role within a luxury hotel or resort setting.
  • Language Skills: Fluent in Arabic and English, with excellent verbal and written communication skills in both languages.
  • Interpersonal Skills: Strong interpersonal and problem-solving abilities.
  • Guest Relations Management: Proven ability to manage guest relations and enhance guest satisfaction.
  • Organizational Skills: Excellent organizational and multitasking skills.
  • Technical Proficiency: Proficient in hospitality management systems and relevant software.
  • Flexibility: Ability to work flexible hours, including evenings, weekends, and holidays.

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