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Senior Ecommerce Operations Coordinator

il y a 1 mois

Paris, Île-de-France Michael Kors Temps plein
Senior Ecommerce Operations Coordinator

Michael Kors is a global luxury lifestyle brand that is always looking for talented individuals to join its team. We are seeking a Senior Ecommerce Operations Coordinator to join our London office.

About the Role

The Senior Ecommerce Operations Coordinator will be responsible for overseeing and optimizing the day-to-day digital operations. This includes managing digital platforms, improving digital workflows, and ensuring operational excellence across various teams such as customer service, warehouse and logistics, loss prevention, ecommerce IT, retail and omni operations.

Key Responsibilities
  • Undertake day-to-day website operations tasks including consumer support queries, daily monitoring and reacting to any on-site bugs & issues.
  • Act as first point of contact for cross-functional teams – customer service, warehousing and logistics, loss prevention, ecommerce IT, retail and omni operations etc.
  • Responsible for weekly and monthly reporting, continuing to develop and improve the data analysis across our third parties, providing analysis and insight into trends.
  • Reporting and following up on any reported issues - logging tickets, providing information, and escalating where required.
  • Project-managing business activities in relation to sale and promotions - organising meetings, agreeing actions and communicating decisions to wider teams.
  • Creating and maintaining ecommerce operations documentation and guides.
  • Coordinating day-to-day website updates by briefing in detailed and accurate requests and then testing.
  • Supporting key business projects with the Digital Ops Manager - Developing research, QA testing and coordination where required.
Requirements

We are looking for a highly organized, detail-oriented individual with strong communication, project-management and analytical skills. The ideal candidate will possess a solid technical background in digital operations, have a strategic mindset, and be strong in analytics.

4-5 years ecommerce operations experience, preferably in fashion retail.

Excellent attention to detail with strong project-management and communication skills, and ability to work well under deadlines.

Excellent communication, interpersonal and time management skills with the ability to build effective relationships quickly.