Customer Experience Manager

il y a 6 jours


Courbevoie, Île-de-France Saint-Gobain Temps plein
About the Role

We are seeking a highly skilled Customer Experience Manager to join our team at Saint-Gobain. As a key member of our Marketing and Development department, you will play a vital role in enhancing our customer-centric culture.

Key Responsibilities
  • Customer Experience Methodologies
    • Develop and implement customer experience methodologies to positively impact businesses in line with Saint-Gobain's strategy.
    • Engage with organizations to embed customer culture into their strategies, accelerating growth through knowledge sharing and tangible results.
    • Utilize customer insights collection, customer experience management, and loyalty mechanisms to drive business growth and innovation.
  • Supporting Countries
    • Promote and accompany countries/organizations in the rollout of their local projects, leveraging customer knowledge and sales drive to deliver impactful customer experience roadmaps.
    • Adapt existing methodologies to local situations, identifying opportunities for development and growth.
    • Work with senior management to animate cross-functional workshops, engaging all colleagues in customer experience initiatives.
    • Ensure solutions fit the business context, are accepted locally, and create value from both customer and business perspectives.
  • Animate and Grow Our Customer Experience Community
    • Maintain strong connections within our Customer Experience network and key stakeholders.
    • Encourage collaboration to share good practices and tangible successes, benefiting the community and the group.
    • Regularly disseminate knowledge and raise common challenges to help colleagues grow in customer experience.
  • Contribute to Central Projects
    • Collaborate with other Saint-Gobain central teams to ensure customer experience is integrated into their projects.
    • Jointly tackle common topics, combining knowledge and experiences to drive business objectives.
Requirements
  • 8-10 years' experience in sales or marketing roles, with significant records of managing successful customer-oriented projects.
  • Belief in customer experience as a key driver of business growth and customer loyalty.
  • Strategic mindset and result-driven approach.
  • Leadership and communication skills.
  • Innovative mindset and project management skills.


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