Senior Solution CSM Campaign Lead

il y a 1 jour

Paris, Île-de-France Adobe Temps plein

Our Mission

At Adobe, we're on a mission to empower our customers to create exceptional digital experiences. As a key member of our Customer Success team, you'll play a critical role in driving successful outcomes for our customers.

The Opportunity

We're seeking a highly skilled Campaign Solution Manager to join our team. In this role, you'll work closely with our customers to understand their business objectives and develop tailored solutions to drive value realization.

Key Responsibilities

  • Lead delivery of defined Customer Success advisory engagements, focusing on 'Organizational Readiness' and 'Adoption and Enablement.'
  • Act as the customer's trusted advisor and main point of contact for the engagement, defining recommendations for realizing value with the Adobe solution in focus.
  • Lead customers to a more sophisticated understanding of standard methodologies, including enablement, feature usage, digital maturity, and adoption across multiple teams.
  • Guide customers on value realization from their investment in Adobe solutions, including understanding their requirements and business reasons for using the solution.
  • Actively identify common customer challenges and suggest better solutions.
  • Deliver use case conceptualization, capability mapping, adoption roadmap planning, and other activities.
  • Serve as the voice of your customers internally at Adobe, sharing process improvements and asks with the internal ecosystem.
  • Be a key contributor to Customer Success thought leadership and share standard methodologies and feedback across the organization to improve our approach continuously.
  • Drive one-to-many events for the customers we work with.

Requirements

  • Bachelor's Degree and relevant work experience.
  • Be a specialist in the use of Campaign, with a path to becoming capable of leading value and adoption projects with customers in AJO. Understand the methods by which these solutions can be used to optimize and integrate digital experiences.
  • Open curiosity about the total cross-solution customer picture, and strive to collaborate with your fellow Ultimate Success CS team members.
  • Delivery skills coupled with deep product knowledge are a plus.
  • Possess an innovative, problem-solving growth mindset with the ability to influence business-relevant decisions, address problems proactively, and enjoy working with teammates who want to see each other successful.
  • High communication skills optimally verbally and in writing to bring your ideas to the customer and Adobe team at an exceptional level.
  • Proven experience with Adobe Campaign.
  • Influential member of a team and ability to partner across the Adobe ecosystem.

This role is available in France, either in-office or remote. French speaking is strongly preferred.

At Adobe, you'll be immersed in an exceptional work environment that's recognized throughout the world on Best Companies lists. You'll also be surrounded by colleagues who are committed to helping each other grow through our unique Check-In approach, where ongoing feedback flows freely.

If you're looking to make an impact, Adobe's the place for you. Discover what our employees are saying about their career experiences on the Adobe Life blog and explore the significant benefits we offer.

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